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HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories.
HSBC provides a comprehensive range of financial services through three global businesses: Retail Banking & Wealth Management; Commercial Banking; Global Banking and Markets; and Wealth & Personal Banking.
The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.
For our private banking activities in Luxembourg, we are currently looking to recruit a:
**Middle Office Payments Officer**
**Permanent Contract**
**Role and Responsibilities**:
Reporting to the Head of Operations, the role holder will deal with the following tasks:
- Cash Fund transfer
- Cash and Fund investigation
- Front Office support
- RMA Management and strategic project management
**Principal accountabilities**:
- Timely and accurate processing of client instructions
- Timely and accurate communication support for clients
- Reporting, control as and when required
- Assist & support the FO on a daily basis regarding escalated issues
- Support & advice to ensure timely and accurate completion of customer’s instructions
- Provide adequate expert support reporting software
- Streamline the processes in Business Services by leveraging on the best practices available in the Group and market to maximize resource utilization
- Ensure the appropriateness of operational processes
- Monitor the operational activities
- Minimize customer’s complaints
**Professional Skills and Experience**:
Banking experience in a support function particularly in payments and middle office activities
- Ability to work under pressure
- Eagerness to learn and progress
- Customers and system oriented
- PC literate (MS Office suite)
- Bilingual French / English
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
