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Process Improvement Manager, Amxl Eu Network Design
Il y a 2 mois
A degree in business, supply chain, transportation, economics or a technical field
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Amazon’s global last-mile operation is always evolving. As a Process Improvement Manager, you’ll streamline and elevate our processes. You’ll work with management teams to help us meet a number of operational goals, touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day.
Key job responsibilities
- Use data to understand operational challenges and create continuous improvement initiatives
- Use and share your insights with partner teams, to build a roadmap of projects to accelerate speed of deliveries in your country
- Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables across a mix of process improvement and technical projects
- Manage stakeholders and internal processes, and define standards
A day in the life
As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better - which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to support our profitable operations with the focus on better CX, meaning better speed promises we can give to our customers so we can convert more customer visits to actual orders, thanks to our speed sensitivity as per customers' need.
Luxembourg, LUX
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
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