Product Manager

il y a 3 semaines


Luxembourg AXA Temps plein

Chez AXA nous avons l’ambition de mener la transformation de notre métier. Nous cherchons des personnes talentueuses ayant une expérience diversifiée, qui pensent différemment, et qui veulent faire partie de cette transformation passionnante en challengeant le statu quo et faisant d’AXA - marque globale leader et une des sociétés les plus innovantes dans notre secteur - une entreprise encore plus performante et responsable.

**Vos missions**

Afin de développer la stratégie d’orientation client et de digitalisation, le/la **Product Manager - Customer Experience** réalisera la** « discovery » **et mènera à bien la** « delivery »**:

- Capturer, synthétiser et présenter les **besoins de nos clients** et **distributeurs** (agents et courtiers) via des **entretiens**, **enquêtes**, **mapping des parcours et pain point**s, etc.
- Analyser les **tendances et enjeux du marché** (ex. évolution et veille concurrentielle - offre services, process )
- Sur ces bases, identifier des **opportunités d’évolution** de nos **produits**, **processus** et **outils**. **Prioriser** ces opportunités par la valeur
- Animer une « **Squad** » virtuelle rassemblant les différentes parties prenantes (ex. Métier, Distribution, Marketing, juridique, Compliance, IT, etc.) pour faire évoluer nos produits, processus, outils, en lien avec les attentes clients & intermédiaires
- Orchestrer la **co-création** des solutions avec la Squad virtuelle
- **Challenger les solutions « techniques »** pour assurer des parcours/expériences uniformes, s’assurer de la cohérence au sein d’AXA Luxembourg et en ligne avec les attentes clients et pratiques de marché
- **Benchmarker les solutions possibles** (ex. entités d’AXA Groupe, concurrence) pour répondre aux besoins des clients / intermédiaires
- Livrer un **plan de solution à implémenter** (ex. évolution des parcours de souscription, évolution outils)
- Suivre **l’implémentation** des solutions priorisées (produit, processus, outil)

**Votre profil**
- Vous êtes titulaire d’un diplôme de niveau BAC+3 (ou équivalent).
- Vous avez une expérience dans un poste similaire.
- Vous avez un excellent sens de la communication à l’écrit et à l’oral.
- Vous avec l’esprit d’analyse et de synthèse et êtes orienté solution
- Vous êtes une personne dynamique et rigoureuse.
- Vous avez un esprit collaboratif et vous êtes capable de bâtir un climat de confiance.
- Vous maitrisez le français et de l’anglais ; toute autre langue représente un atout.

Nous vous offrons un environnement de travail enrichissant et porteur, l’expérience et les opportunités d’une entreprise locale à taille humaine qui fait partie d’un groupe international performant.

**Intéressé(e) ?**

Pour finaliser le recrutement, il vous sera demandé plusieurs pièces justificatives, telles que la copie des diplômes, un extrait du casier judiciaire et éventuellement des certificats des emplois précédents.


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