Business Analyst, Luxembourg
il y a 3 semaines
**Description**:
**Business Analyst**
Reference : Bus/Anl/4684
**Function**:
- Solves issues in his business domain when escalated by Level 1 support
- Ensures resolution is tracked in the ticketing tool
- Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
- Raises unsolved issues to Level 3, track and follow-up their resolution internally or with external partners
- Ensures documentation is up-to-date
- Business analysis of operational requirements
- Train users on specific softwares
**Profile**:
- Degree in IS Science
- Minimum 3 years of experience in a similar position
- Pragmatic, analytical and problem solving skills
- A strong team player able to work with other teams’ members, also with external providers, to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
- Fluent in French or English. German is an asset.
- SQL knowledge is a plus
- Ability to think out of the box
- Some travels around Europe may be required from time to time.
**Additional information**:
- Start date : ASAP
- Contract : permanent contract
- Location : South of Luxembourg (Rodange)
**Détails personnalisés**:
**Référence**
Bus/Anl/4684
**Lieu de travail**
Pétange
**Date d’entrée en fonction**Comment postuler
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