Business Analyst
Il y a 6 mois
30 years of experience in high-end training
**Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
Business Analyst
Job description
Your mission entails designing, developing, managing, harmonizing, and phasing out commercial products, services, channel formulas, and processes within the scope of the tribe.
You operate within a Squad in an Agile organization, collaborating with other experts to fulfill the Squad's mission. This involves engaging in the following activities:
Actively contributing to all Agile Way of Working events by asking questions, providing answers, and challenging assumptions. You also serve as a moderator to enhance the structural workflow, ensuring priorities are clear.
Participating in Squad and Chapter meetings, as well as standard Kanban events such as Stand-up meetings, replenishments, and retrospectives.
Conducting data analyses and interviews, and implementing measurement tools to gain insights into improving the customer journey. Validating all suggestions for improvements and solutions with data.
Optimizing processes in a customer-friendly manner to maximize value for both customers and the business.
Developing the customer journey strategy, managing stakeholders, and formulating product/service, process, and channel policies in compliance with external regulations, risk management, and compliance protocols.
Maintaining a comprehensive understanding of products, services, and customer processes from end to end, and continually updating this knowledge.
Deeply understanding the customer journey by monitoring indicators such as customer satisfaction, availability, costs/revenue, and process quality.
Involvement in resolving customer complaints and incidents.
Leveraging your expert knowledge of distribution to develop and enhance distribution practices that establish market standards.
Potentially serving as an external speaker and contributing to industry knowledge.
Profile
**Competencies / Behaviour**:
Proficiency in effectively managing a diverse range of stakeholders with varying priorities.
Demonstrating curiosity by investing time to thoroughly understand end-to-end product processes and staying informed about market trends, risks, and product information.
Staying attuned to customer needs by empathizing with them, evaluating their desires and requirements, and proactively anticipating their needs.
Possessing strong analytical and judgment skills to discern crucial information, identify problems, establish connections, and validate actions before implementation.
Having a comprehensive understanding of customer business and banking processes and seamlessly integrating this knowledge into task performance.
Capability to formulate and execute long-term visions.
Taking proactive initiatives to enhance products, processes, and channel policies, ensuring the implementation of innovative ideas.
Supporting an agile organizational culture and fostering teamwork, trust, and mutual encouragement, while providing constructive feedback to promote continuous improvement and team cohesion.
Emphasizing strengths in role execution, given the broad spectrum of activities it entails.
**Experience**:
Bachelor degree
3 Years experience
**Languages**:
French
English
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