Customer Journey Expert
il y a 2 jours
30 years of experience in high-end training
**Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
**Information**:
Ability to manage a very diverse set of stakeholders with very different priorities.
Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks.
Ability to develop a long-term vision.
Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.
Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
Focusing on what you're good at as your role covers a wide area of activities
Fluent in English and French (oral and written)
-
Business Analyst
il y a 2 jours
Luxembourg ING Temps plein**Business Analyst / Customer Journey Expert (Target 2) (M/F/x)** ING Luxembourg is looking for a Business Analyst / Customer Journey Expert (M/F/x), who will be working in a project team which is part of the Data Management & Support Function Tribe. The aim of this team is to deliver the Target 2 project. As a Customer Journey Expert, your mission is...
-
Business Analyst
il y a 1 semaine
Luxembourg ING Temps plein**Business Analyst / Customer Journey Expert (Lending Tribe) (M/F)** ING Luxembourg is looking for a Business Analyst / Customer Journey Expert (M/F), who will be working in the Lending Tribe. The aim of this Tribe is to aim at keeping a safe and sound lending activity for the bank while delivering the best lending journey ever to all our...
-
Customer Journey Expert
il y a 4 jours
Luxembourg Objectware Temps pleinNous recherchons pour un de nos clients, spécialisé dans le domaine bancaire un Customer Journey H/F pour une mission à pourvoir dès que possible sur le secteur de Luxembourg ville. Vous travaillerez dans la tribu Customer Information Management, au sein du Delivery Department, spécifiquement actif dans le domaine du KYC, AML, FATCA-CRS. Vos...
-
Customer Journey Expert
il y a 4 jours
Luxembourg OBJECTWARE Temps plein_Le Groupe Objectware fondé en 1999 est une ESN (Entreprise de Services du Numérique) spécialisée dans le Conseil et l'Ingénierie en Systèmes d'Informations._ - Le groupe représentant plus de 850 collaborateurs en France (IDF, Strasbourg, Nancy, Lille, Bordeaux, Nantes) et à l'International (Luxembourg, Belgique) pour environ 80 M€ de CA._ -...
-
Customer Journey Consultant
il y a 4 jours
Luxembourg Lux-Advisory Temps plein**Lux-Advisory **is a company specialized in project management and business analysis. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a*** **Customer Journey Expert Consultant.** **Mission - Tasks** This role requires experience in operating in a complex environment and...
-
Customer Journey Expert
il y a 4 jours
Luxembourg Objectware Temps pleinNous recherchons pour un de nos clients, spécialisé dans le domaine bancaire un Customer Journey Expert H/F pour une mission à pourvoir dès que possible sur le secteur de Luxembourg ville. Votre mission consiste à concevoir, développer, gérer, harmoniser et supprimer progressivement des produits commerciaux, des services, des formules de distribution...
-
Customer Journey Consultant
il y a 4 jours
Luxembourg Lux-Advisory Temps plein**Mission - Tasks** This role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory landscape. It combines a client-focused approach with analytical skills and result oriented thinking. The consultant will work in a multidisciplinary team within Agile organization. As a Customer Journey Expert, the...
-
Customer Journey Expert
il y a 5 jours
Luxembourg OBJECTWARE Temps plein_Le Groupe Objectware fondé en 1999 est une ESN (Entreprise de Services du Numérique) spécialisée dans le Conseil et l'Ingénierie en Systèmes d'Informations._ - Le groupe représentant plus de 850 collaborateurs en France (IDF, Strasbourg, Nancy, Lille, Bordeaux, Nantes) et à l'International (Luxembourg, Belgique) pour environ 80 M€ de CA._ -...
-
Business Analyst
il y a 5 jours
Luxembourg OBJECTWARE Temps plein_Le Groupe Objectware fondé en 1999 est une ESN (Entreprise de Services du Numérique) spécialisée dans le Conseil et l'Ingénierie en Systèmes d'Informations._ - Le groupe représentant plus de 850 collaborateurs en France (IDF, Strasbourg, Nancy, Lille, Bordeaux, Nantes) et à l'International (Luxembourg, Belgique) pour environ 80 M€ de CA._ -...
-
Customer Experience Expert
il y a 1 semaine
Luxembourg ING Temps plein**Customer Experience Expert (M/F)** In Marketing and Customer Interactions Center of Expertise within the Tribe Omnichannels and Customer Interactions Luxembourg we are looking for a talented customer experience expert able to build the customer experience approach across our organization. Our team aspires to offer the right product, service or experience...
-
Customer Service Specialist
il y a 14 heures
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Customer Engagement Manager
il y a 3 jours
Luxembourg Solar Screen - English Temps pleinAs one of the major European players in adhesive solutions for windows, walls and furniture, **Solar Screen** proudly deserves an international network of more than 4000 professional installers for more than 40 years. Solar Screen has elevated excellent service, product expertise and innovation to its DNA to support yearly double-digit growth over the last 6...
-
Business Analyst
il y a 1 semaine
Luxembourg ING Temps plein**Business Analyst - Insurance specialist (M/F)** ING Luxembourg is looking for a Business Analyst / Customer Journey Expert (M/F), who will be working in the Lending Tribe. The aim of this Tribe is to aim at keeping a safe and sound lending activity for the bank while delivering the best lending journey ever to all our customers. **Description of the...
-
Customer Enablement Manager, Wwps Customer
il y a 3 jours
Luxembourg Amazon Web Services EMEA Sarl Temps plein10 years of working in a fast paced and dynamic environment - 5+ years of people management experience - Experience in technology related sales support and/or business development - Exceptional project and program management skills: can teach and coach these skills in others and also act as a productive contributor - Strong analytical skills; uses data to...
-
SAP Security
il y a 3 jours
Luxembourg Elyah Group Temps plein**Elyah Group, a consulting and recruitment firm based in Luxembourg, is recruiting for one of its clients.** **Position: SAP Security and Access Management Specialist** **Company Overview**: Join a company on a journey to become one of the most innovative and excellent companies in Europe. The company is transitioning from its current ERP system to SAP...
-
Customer Insights Data Analyst
il y a 4 jours
Luxembourg Findel Airport ING Temps pleinCustomer Insights Data Analyst The team and your work environment In Marketing and Customer Interactions Center of Expertise we are looking for a skilled Customer Insights Data Analyst. Our team is dedicated to deliver the right product, service or experience to each customer and prospect, at the right time via the right channel. We do this by actively...
-
Customer Service Representative
il y a 3 jours
Luxembourg Solar Screen - English Temps pleinSolar Screen is a leading European provider of adhesive solutions specializing in window, walls, and furniture. With over 40 years of industry presence, we have developed an expansive international network, comprising more than 5000 professional installers. Our commitment to superior service, product expertise, and innovation has been pivotal in achieving...
-
Business Intelligence Expert
il y a 5 jours
Luxembourg ITBuilders Temps pleinPour le marché luxembourgeois, notre client recherche un expert BI ayant des connaissances en PowerBI, SQL, SSIS. Voor de Luxemburgse markt is onze klant op zoek naar BI expert met kennis van PowerBI, SQL, SSIS. For the Luxembourg market, our customer is looking for BI expert with knowledge of PowerBI, SQL, SSIS.
-
Business Analyst
il y a 2 jours
Luxembourg Findel Airport ING Temps pleinBusiness Analyst (Tribe Daily Banking & Lending) ING Luxembourg is looking for a Business Analyst who will be working in the Tribe Daily Banking & Lending (but more specifically on the lending products). The aim of this Tribe is to keep a safe and sound daily banking & lending activity for the bank while delivering to all ING Retail and Private Banking...
-
Global Customers Development Manager
il y a 1 semaine
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
