Lead Analyst, Client Processing
il y a 18 heures
Overview
AIS Transfer Agency Assistant Team Manager - Grade I (70604)
The AIS Assistant Team Manager is responsible for supporting the Team Manager with the day-to-day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to multiple Clients currently serviced by the business.
**Reporting Line**: reports into the AIS TA Senior Manager (K)
**Day-to-Day Responsibilities include**:
Manage the TA operation in a support function to the Team Manager
This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions.
TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors.
Additional responsibilities include written and oral correspondence with the fund and investors regarding transactions, performance and statement reporting.
Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.
Experience with Outsourced/Delegation Work Model is of advantage
Client Service Management
Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.
Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs
Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green.
Communication
Support the Team Manager during meetings with direct reports, providing updates on relevant developments, getting feedback and updates on salient issues.
Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties.
Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly.
Escalate to and inform the Team Manager about client activity, ongoing initiatives, status of deliverables and potential issues etc.
**Quality and Risk Control**:
Help the Team Manager
ensure the teams are operating according to procedure to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas.
Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month.
Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area.
Ensure procedures are consistent across all teams and that you attend and actively participate in the Monthly Procedures Committees.
Ensure team members adhere to BNYM standards, policies and procedures and maintain records in a neat and orderly manner, suitable for review.
Assist with answering all Audit, Client, Compliance, and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner.
**Change & Project Management**:
Escalate where you identify any growth in volumes, or service creep.
Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing.
Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.
Manage rollout of services to new funds and ensure the smooth transition into TA operating teams.
Foster and develop close working relationships with other departments and locations to ensure that TA issues are addressed and SLAs are in place where necessary.
**Management Skills**:
Supervise team members and in coordination with the Team Manager coach and develop team members, utilising the Performance Management Program and through regular and timely communication.
Organise the work and deliverables in the dedicated team and coordinate successful and timely execution.
Proactive and focused attitude to work and an ability to constantly meet deadlines. Excellent analytical, organizational and time management skills.
Strong teamwork, interpersonal, oral and written communication skills. Dependability and flexibility a must.
**Experience & Qualifications**:
College Degree preferred. 6+ years’ experience in financial services including 4+ years’ experience in Investor/Transfer Agency Services, and dealing with large institutional clients includi
-
Lead Analyst, Client Processing
il y a 18 heures
Luxembourg The Bank of New York Mellon Corporation Temps plein**AIS Transfer Agency Assistant Team Manager - Grade I (70604)** The AIS Assistant Team Manager is responsible for supporting the Team Manager with the day-to-day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to multiple Clients currently serviced by the business. **Reporting...
-
Lead Manager, Client Processing
il y a 1 semaine
Luxembourg The Bank of New York Mellon Corporation Temps plein**Lead Manager Client Processing - AIS Transfer Agency - Grade K** The Lead Manager - Alternative Investment Services (“AIS”) Investor Services (“IS”) is responsible for the day-to-day management of a team of IS (Transfer Agency) professionals providing services to a set of Private Equity/Real Estate (Private Markets - ‘PM’). Following...
-
Manager, Client Processing
il y a 5 jours
Luxembourg BNY Mellon Temps pleinOverview Manager Client Processing - AIS Transfer Agency - Grade J The Manager - Alternative Investment Services (“AIS”) Investor Services (“IS”) is part of a team of IS (Transfer Agency) professionals providing services to a set of Private Equity/Real Estate (Private Markets - ‘PM’). Whilst the Lead Manager of the group is responsible for...
-
Manager, Client Processing
il y a 5 jours
Luxembourg The Bank of New York Mellon Corporation Temps plein**Manager Client Processing - AIS Transfer Agency - Grade J** The Manager - Alternative Investment Services (“AIS”) Investor Services (“IS”) is part of a team of IS (Transfer Agency) professionals providing services to a set of Private Equity/Real Estate (Private Markets - ‘PM’). Whilst the Lead Manager of the group is responsible for...
-
Intermediate Representative, Client Processing
il y a 1 semaine
Luxembourg The Bank of New York Mellon Corporation Temps plein**Intermediate Representative, Client Processing** Grade: F - **Description**: **Position Summary**: As a FATCA and CRS Client Processing representative you will be a key contact person for both our clients and internal teams to ensure full implementation and maintenance of the FATCA and CRS information in conjunction with the relevant FATCA and CRS...
-
Intermediate Representative, Client Processing
il y a 5 jours
Luxembourg BNY Mellon Temps pleinOverview At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that...
-
Associate, Client Processing Representative I
il y a 5 jours
Luxembourg BNY Mellon Temps pleinOverview At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that...
-
Registration Analyst, Associate 1
il y a 3 jours
Luxembourg State Street Temps plein**INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS is a global market leader committed to providing high quality systems and services to our clients. Headquartered in Toronto with European offices in Dublin and Luxembourg. IFDS Luxembourg (IFDSL) was established in 2007. Its ultimate parent companies are SS&C Technologies Holdings, Inc. and Boston-based...
-
Cash & Trade Processing Analyst
il y a 2 semaines
Luxembourg Citi Temps plein**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...
-
Registration Analyst, Associate
il y a 2 semaines
Luxembourg State Street Corporation Temps pleinState Street Corporation LuxembourgPosted 1 day ago Permanent Competitive - Registration Analyst, Associate **INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg....
-
Transfer Agency Senior Analyst
il y a 2 semaines
Luxembourg U.S. Bank National Association Temps pleinA leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...
-
Leader Cybersecurity Analyst, Luxembourg, Onsite
il y a 2 semaines
Luxembourg Ams Human Resources Srl Temps pleinAbout the job Leader Cybersecurity Analyst, Luxembourg, onsite for UE Digital-first. Customer-centered. Startup-inspired. Enterprise-oriented. Our company is an information technology, consulting and business process services company, that develops expertise around the unique technology and challenges facing each of these industries in an increasingly...
-
Transfer Agency
il y a 2 semaines
Luxembourg Brown Brothers Harriman Temps pleinAt Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value...
-
Lead Analyst, Trustee
il y a 18 heures
Luxembourg BNY Mellon Temps pleinOverview Lead Analyst, Client Services Team, Trustee & Depositary (70617) Position Summary Contributes to maintain and strengthen the depositary bank monitoring program while developing controls, reviewing processes and procedures, sharing best practices and regulatory updates across the depositary bank. Duties Support the implementation of new business or...
-
Client Service Analyst
il y a 2 semaines
Luxembourg Deutsche Bank Temps plein**Overview / Purpose of the Role**: The Service Operations (Operations) Profession is responsible for the delivery, oversight and management of functional teams undertaking operational and transaction-based processes, working within agreed policies, procedures, Key Performance and Risk Indicators. Operations objectives include designing and implementing a...
-
Payments Processing Intern
il y a 1 semaine
Luxembourg Findel Airport ING Temps pleinPayments Processing Intern En tant que « Payments Processing Intern », vous intégrerez une équipe de 13 personnes au sein du département Lending & Payments Operations pour un stage conventionné de minimum 6 mois à partir de Février. L’équipe « Payments Processing » a la charge du traitement de tous les types de paiements de la Banque (entrées...
-
Payments Processing Intern
il y a 1 semaine
Luxembourg Findel Airport ING Temps pleinPayments Processing Intern En tant que « Payments Processing Intern », vous intégrerez une équipe de 13 personnes au sein du département Lending & Payments Operations pour un stage conventionné de minimum 6 mois. L’équipe « Payments Processing » a la charge du traitement de tous les types de paiements de la Banque (entrées de fonds, ordre de...
-
Lead Analyst, Trustee
il y a 18 heures
Luxembourg The Bank of New York Mellon Corporation Temps plein**Lead Analyst, Client Services Team, Trustee & Depositary (70617)** **Position Summary** Contributes to maintain and strengthen the depositary bank monitoring program while developing controls, reviewing processes and procedures, sharing best practices and regulatory updates across the depositary bank. **Duties** - Support the implementation of new...
-
Lead Analyst, Trustee
il y a 1 semaine
Luxembourg The Bank of New York Mellon Corporation Temps plein**Lead Analyst, Depositary Bank - The Bank of New York Mellon SA/NV, the Luxembourg Branch (70617) **Position Summary** Contributes to maintain and strengthen the depositary bank monitoring program while developing controls, reviewing processes and procedures, sharing best practices and regulatory updates across the depositary bank. **Duties**: - Act as...
-
Transfer Agency Senior Aml Analyst
il y a 5 jours
Luxembourg U.S. Bank National Association Temps pleinA leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...