Key Account Manager

Il y a 4 mois


Kirchberg, Luxembourg Apleona Temps plein

Description
**Apleona **is a leading facilities' management group in Germany, Austria and Switzerland. We are one of Europe's largest real estate service providers, with sales of over 3.5 billion euros and almost 40,000 employees. We manage real estate in all asset classes in over 30 countries, offer installation and fit-out services, and manage and maintain facilities. We also support our customers in production and secondary processes.

In addition to traditional FM management, Apleona Luxembourg also provides numerous additional services such as security, cleaning and much more, with the aim of achieving our range of services and offering real added value to our customers.

At **Apleona Luxembourg**, quality and social commitment are at the heart of our strategy, and we hold ISO 9001, 45001, and 14001 certificates, as well as the ESR label. Thanks to our PSF license, we are also authorized to offer our services to national financial companies.

That's why we're now looking for an **Key Account Manager **to join our teams and take responsibility for a Key Client portfolio in the banking sector on operational, financial, and human aspects.

Therefore, you will be responsible for the following activities:

- Performance:_
- Ensuring proper and timely reporting as required (internal, ICC, local clients...)
- Identifying savings opportunities in the contract / or at the client
- Developing new business opportunities with existing and new Client
- Annually define BAAT to define how to achieve the set objectives
- Be accountable for the financial performance, steering the involved Site Managers, reviewing and presenting monthly closing results.
- People:_
- Steer and coach all related site managers and, if applicable, support personnel
- Ensure the most efficient and profitable resource allocation for contract set-ups (including recruitments, replacements, and back-ups)
- Collaborate with HR to ensure proper people-related follow up (trial period, temp contracts, litigation...)
- Operational:_
- Negotiating contracts to maximize profitability according to the objectives
- SPOC to the customer's local and contractual management
- Overall responsibility for the continuous development and enhancement of existing processes
- Be accountable for the non-financial performance, steering the involved Site Managers: deliverables, health, safety of Apleona personnel, quality, customer SLA and customer satisfaction

**Profile required**:

- Higher degree in business administration, management, or related
- More than 5 years of professional experience in a similar position
- Fluent in German and English

**Skills required**
- understand business and economics
- Understanding of AML / Compliance rules
- Understanding of KPI's
- Notions of budget, pricing, and P&L analysis and optimization
- HSEQ principles Sales techniques

**Useful skills**
- Negotiation skills
- Persuasively
- Organizational skills
- Customer oriented
- Auto discipline
- Leadership
- Ability to motivate and drive teams

**We offer**

An attractive salary package and a job with a future in a highly professional, international environment in Luxembourg. Our customers have the right to expect unrivaled quality of service from us, and we are ready to take up this challenge together with you. Evolve in a circle of friendly colleagues where teamwork and mutual support are important.

We look forward to hearing from you

Languages English German Education Master Experience 5-10 years


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