Client Relationship Assistant Director
Il y a 5 mois
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in Luxembourg and as such all normal working days must be carried out in Luxembourg.
Join us as a Client Relationship Assistant Director
- Working in the Client Management Team, you'll build and maintain good commercial relationships across our bank and with our clients
- You’ll deliver exceptional customer service and generate new business from our customer relationships
- This is an opportunity to get great exposure across our business by participating in marketing, outreach and business development
**What you'll do**:
Day-to-day, you'll generate new business through relationships with both prospective and existing clients and support management, as directed by senior colleagues, in achieving the agreed targets through the development of shadow portfolios and quality customer referrals.
You’ll make sure that all client queries are dealt with in an accurate and timely manner, build relationships with prospective institutional banking customers and work with relationship managers to achieve business wins.
Your top priorities will include:
- Identifying commercial opportunities, while managing risks throughout operations to deliver key customer outcomes
- Supporting managers to achieve growth targets
- Taking ownership of client relationships and holding regular meetings
- Maintaining and updating client records to show any changes in their status
- Making sure that bad debts are kept to a minimum
**The skills you'll need**:
To excel in this role, you’ll need to have experience of providing superior customer service. You’ll need excellent interpersonal skills for collaborating with colleagues, good numeracy skills and, preferably, a degree.
There's also an opportunity to get a recognised and accredited certificate in lending skills, which'll help advance your career.
Furthermore, you’ll need:
- Good problem-solving and decision-making skills
- An awareness of risk in a financial environment
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