Employee Service Manager
Il y a 6 mois
**Job Location: Luxembourg**:
Luxembourg
**Company description**:
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
**Diversity Statement**:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
**About the Role**:
For our Ferrero HQs based in Luxembourg, we are looking for an** Employee Service Manager** who will **oversee and manage a wide range of employee services and benefits**, ensuring a positive and enriching workplace experience.
This includes managing canteen operations, Fleet management, Gym facilities, Concierge/post office services, receptionist duties, and other related services.
In this role, you will take charge of **organizing our corporate events in Luxembourg** while your responsibility also involves **leading and managing a team and suppliers** to ensure the effective delivery of these services. With a strong focus on customer service, innovation, and operational excellence, you will guarantee that our employees have access to high-quality facilities and services.
**Main Responsibilities**:
By covering this role, you will **enhance Employee Service Experience** by ensuring a high standard of service for employees accessing various services & benefits and proactively identifying and addressing employee needs, aiming for a positive and personalized experience.
You will **drive innovation** by introducing and implementing creative initiatives to improve employee services and benefits.
You will stay informed about industry trends and best practices, incorporating innovative ideas into existing programs.
Moreover, your role will be to **maintain high standards of services.**
You will oversee high standards of cleanliness, safety, and service quality in all facilities. Liaising with suppliers, negotiating contracts in ensuring service delivery and working with suppliers to address any issues promptly will be also under your responsibility.
Furthermore, you will** lead projects **related to the introduction of new services or facility enhancements. You will ensure that the projects are completed within specified timelines and meet the intended objectives.
You will **collaborate effectively **with HR Business Partners, Internal communication, IT, General Procurement, and other departments to integrate services seamlessly.
Your mission will be to **build strong relationships with cross-functional teams** to support overall employee well-being.
Furthermore, you will **plan and execute events related to employee engagement** as well as coordinate logistics, communications, and post-event evaluations for continuous improvement.
You will **analyze relevant data** and use it to identify areas of improvement and make data-driven decisions to enhance the employee experience.
**Managing budgets** for employees' services & benefits and **tracking expenses** will be also under your scope.
Last but not least, your role will be to regularly** assess the effectiveness of services** and strengthen team skills and competencies through cascading available training and cultivate a culture of collaboration, innovation, and continuous improvement.
**Who we are looking for**:
You will bring your educational background in Business Administration, Hospitality Management or other related fields with **4-7 years of experience in Employee Services** or a similar role with **experience in team management.**
You are showing strong** organizational, problem-solving and multitasking skills** with excellent **communication and interpersonal abilities.**
You are able to** work collaboratively with various stakeholders**, while bringing your knowledge of workplace wellness and employee engagement best practice.
Finally, you will bring your** proficiency in Microsoft Office** and your** fluency in English and French.**
**How to be successful in the role and at Ferrero**:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as
-
Senior Manager Depositary Services
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Senior Manager Depositary Services** **Intertrust Luxembourg** **40h/week** **Hybrid We’re hiring a Senior Manager Depositary Services for our CSC Luxemburgish onboarding team. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re...
-
HR Services Administrator
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps plein**HR Services Administrator** **Luxembourg** **8:00 am - 5:00 pm Monday - Friday** **Temporary - 6 Month Contract** **Onsite** The HR Service Partner is part of the regional HR Operations team and reports into the Manager HR Operations & Payroll. The HR Service Partner manages the daily activities linked to the administration of employee data and...
-
Relationship Manager Depositary Services
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps pleinRelationship Manager Depositary Services / Depositary Officer Intertrust Luxembourg 40h/week Hybrid Your role: AIFMD - Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; - Monitor and reconcile cash that flows in and out of the...
-
Manager Legal
Il y a 3 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Manager Legal & Corporate Services** **Location: Luxembourg** **Vacancy Type: Permanent, Full -Time As a Manager Legal & Corporate Services at Intertrust you have the opportunity to lead a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...
-
Director, Executive Compensation Services
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Director** **Department: Executive Compensation Services** **Vacancy Type: Permanent** **Location: Western Europe** At CSC, we provide practical, cutting-edge solutions for running our clients’ employee incentive programmes for maximum impact. We provide a broad range of incentive plan services tailored to our clients’ needs. This includes employee...
-
Service Employee
Il y a 2 mois
Luxembourg Moovijob Week Journée spéciale Commerce Hôtellerie - Restauration Services Temps plein**Service employee (M/F)**: We are currently looking for professionals in the service industry. **Profile**: - A first professional experience as a cleaning agent, security agent, logistices services agent, gardener, etc. - A-level / Tech-level or general / technical certificate You will be joining the main players in the Sales and Retail sector in...
-
Senior Relationship Manager Consolidation Services
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we. **Senior Associate Consolidation Services** **(Senior Relationship Manager Consolidation Services)** **Corporate Legal Services** **Luxembourg** **Hybrid **What you’ll do for us** - Prepare IFRS or Lux GAAP (consolidated) annual accounts, reporting and other deliverables - Prepare, review and analyze...
-
Employé de Service
Il y a 2 mois
Luxembourg Moovijob Week Journée spéciale Commerce Hôtellerie - Restauration Services Temps plein**Employé de services (h/f)**: Nous sommes actuellement à la recherche de professionnels dans les métiers du service. **Profil: - Une première expérience professionnelle en tant qu'Agent de nettoyage, Agent de sécurité, Agent de service logistique, Jardinier,... - Une formation de niveau BEP / CAP ou Bac pro Vous rejoindrez les principaux acteurs du...
-
Senior Manager Cit
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we. **Direct Tax Compliance Manager** **Corporate and Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid As Direct Tax Compliance Manager at Intertrust you are responsible for the first level support on all direct tax matters related to client companies. You will intervene on a...
-
Service Provider Manager
il y a 2 semaines
Luxembourg Partners Group Temps plein**What it's about** As Service Provider Manager, you will play an important role in the management of service providers for our global organization. - You are committed to delivering operational excellence and contributing to team and organizational growth - You possess strong negotiation, communication, relationship and project management skills - You are...
-
Customer Service Manager
Il y a 7 mois
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Talent Acquisition
Il y a 2 mois
Luxembourg RTL AdAlliance S.A Temps plein**Your tasks**: - Talent Acquisition Strategy: - Develop and implement a comprehensive talent acquisition strategy aligned with business goals - Lead the recruitment process for all levels of roles, from job requisition to onboarding - Partner with department heads and HR to understand hiring needs and ensure timely and quality recruitment - Build a...
-
Employé Administratif
Il y a 3 mois
Luxembourg Croix-Rouge luxembourgeoise Temps pleinLa Croix-Rouge luxembourgeoise recrute un **Employé administratif (M/F/D) pour son service Accueil téléphonique et Réception **- référence : 4793 pour son siège à **Luxembourg-Ville en CDD (jusqu’à septembre 2025) à 40h/semaine.** **Missions principales liées à l’accueil téléphonique**: - Gestion de la Helpline téléphonique 2755 et de...
-
Customer Service Employee
Il y a 6 mois
Luxembourg Kuehne+Nagel Temps pleinWe are looking for a new Customer Service Employee to join our team in Contract Logistics in Contern, Luxembourg! ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. ** Your Responsibilities**: - Handling of customer requests, complaint handling and...
-
Senior Analyst Depositary Services
Il y a 2 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Senior Analyst Depositary Services** **CSC, Luxembourg** **Hybrid, 40H/week **Position** **AIFMD** - Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; - Monitor and reconcile cash that flows in and out of the investment accounts...
-
Employé Pour Le Service Clientèle
Il y a 6 mois
Luxembourg Faymonville Temps pleinDescription Tu aimes ce sentiment de satisfaction lorsque tu as pu aider quelqu'un à résoudre un problème ? Si oui, deviens notre **Employé pour le service clientèle (M/F/d)**: **Voici à quoi ressemble ton quotidien**: - Tu es l'oreille attentive et la tête pensante qui assiste les clients de près et de loin - Tu t'occupes de manière autonome des...
-
Employé de Commerce
Il y a 6 mois
Luxembourg Moovijob.com Temps plein**Employé de commerce (h/f)**: Nous sommes actuellement à la recherche de **passionnés de commerce et de la** **grande distribution.** Responsable magasin / Adjoint / Chef de secteur / rayon / univers **Profil: - Une première expérience professionnelle en tant que Employé de Rayon, Employé de magasin, Employé commercial, Vendeur, Caissier,...
-
Employé de Commerce
Il y a 2 mois
Luxembourg Moovijob Week Journée spéciale Commerce Hôtellerie - Restauration Services Temps plein**Employé de commerce (h/f)**: Nous sommes actuellement à la recherche de **passionnés de commerce et de la** **grande distribution.** **Profil: - Une première expérience professionnelle en tant que Employé de Rayon, Employé de magasin, Employé commercial, Vendeur, Caissier, Caissière, Assistant store manager, Store manager, District manager,...
-
Fund Services Operations Service Delivery Manager
Il y a 6 mois
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to...
-
Employé Service Clients
Il y a 6 mois
Luxembourg Galeries Lafayette Temps pleinAccueillant chaque jour plus d’un million de visiteurs dans l’ensemble de nos 280 magasins et sur nos sites e-commerce, notre Groupe a pour vocation de participer au rayonnement de l’Art de Vivre à la française. Rejoindre le groupe Galeries Lafayette, c’est entrer dans un groupe marchand visionnaire, familial, héritier de 125 ans de savoir-faire...
