Service Delivery Manager

il y a 1 mois


Luxembourg Centre Randstad Temps plein
Job Description:
  • Job Summary: As a Service Delivery Manager, you will oversee the smooth delivery of services to clients. Your role involves leading the service delivery team, addressing reliability issues, monitoring progress, tracking KPIs, and managing the budget. You will closely collaborate with client teams to ensure service delivery meets their expectations, maintains quality, and aligns with organizational goals. Acting as the Single Point of Contact (SPOC) for clients and the team, you will manage delivery-related issues.
  • Key Responsibilities:
    • Client Delivery: Coordinate service delivery to clients, ensuring alignment with client requirements and expectations. Act as the main contact for client teams to resolve delivery-related issues. Collaborate with clients to understand their needs and offer tailored solutions.
    • Team Coordination: Monitor team performance to ensure efficient and quality service delivery. Address and resolve operational and tactical delivery issues. Collaborate with internal teams to meet client requirements.
    • Client Relationship Management: Build positive client relationships and handle client feedback and concerns. Support the implementation of client strategies and goals within talent solutions. Contribute to enhancing the overall client experience.
    • Operational Efficiency: Implement and uphold delivery processes and best practices to enhance service quality. Ensure compliance with delivery standards and procedures. Track key performance metrics to drive operational efficiency enhancements.
    • Quality Assurance: Ensure delivery operations comply with relevant laws, regulations, and industry standards. Establish quality assurance measures to provide high-quality talent solutions. Identify and mitigate risks related to client delivery.
  • Qualifications: Bachelor's or Master's degree. Strong organizational and project management skills. Excellent communication, teamwork, and client management abilities. Experience in client relationship management. Problem-solving experience. Service management experience (ITIL, SLAs, KPIs, etc.) and continuous improvement experience. Financial management experience. Good understanding of IT systems, infrastructure, and IT support.
  • Languages: English, French.

  • Service Delivery Manager

    il y a 4 semaines


    Luxembourg Center Randstad Temps plein

    Job Summary:As a Service Delivery Manager, you will oversee the seamless delivery of services to clients. Your responsibilities will include leading the service delivery team, addressing reliability issues, monitoring progress, tracking KPIs, and managing the budget. You will collaborate closely with client teams to ensure that service delivery meets their...

  • Service Delivery Manager

    Il y a 2 mois


    Luxembourg Center Randstad Temps plein

    Job Summary:As a Service Delivery Manager, you will oversee the seamless delivery of services to clients. Your responsibilities will include leading the service delivery team, addressing reliability issues, monitoring progress, tracking KPIs, and managing the budget. You will collaborate closely with client teams to ensure that service delivery meets their...

  • Service Delivery Manager

    il y a 3 semaines


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    il y a 3 semaines


    Luxembourg LHH Temps plein

    We are currently looking for a **Service Delivery Manager** for one of our clients, a European provider of business-to-business digital services. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation.The Econocom Group share is part of the BelMid index.You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A.Responsibilities:Implementation of a successful service delivery approach throughout the team,...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg LHH Temps plein

    We are currently looking for a Service Delivery Manager for one of our clients, a European provider of business-to-business digital services.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg, Luxembourg BlackRidge Group Temps plein

    **Job Information**:Work Experience- 5+ yearsIndustry- TechnologyContact Number City- LuxembourgCountry- LuxembourgProvince- Luxembourg (fr)Postal Code- L-1616**Service Delivery Manager - Senior**Blackridge Group Luxembourg recrute un profil Senior - Service Delivery ManagerLes tâches seront les suivantes:**Incident Management**:- Coordonner la gestion des...

  • Service Delivery Manager

    il y a 2 semaines


    Luxembourg TMC Temps plein

    LuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for a Service Delivery Manager. **| Your challenges?**: - Lead and manage the end-to-end implementation of our ICT solutions for...


  • Luxembourg Amazon EU SARL Temps plein

    A degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...


  • Luxembourg, Luxembourg Amazon EU SARL Temps plein

    A degree. Relevant experience in program management, vendor management or supplier management within a crossfunctional organization. Relevant experience in logistics, operations or product management. Relevant experience in handling multiple projects and working towards tight deadlines. Relevant experience in project management: organization, supervising...


  • Luxembourg Northern Trust Corp. Temps plein

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...


  • Luxembourg Apex Group Temps plein

    Client Service Delivery Manager Location: Luxembourg city, Luxembourg Date Posted: Mar 15, 2023 **Description** **Client Service Delivery Manager** *** **Role Location**: **Munsbach** Department: - Fund Administration- Employment Type: - Permanent**About Apex** The Apex Group is a global financial services provider with 10,000 staff across 80+...


  • Luxembourg, Luxembourg Northern Trust Corp. Temps plein

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring...


  • Luxembourg, Luxembourg Vodafone Temps plein

    Experience Level:Mid-Senior LevelLocation:LuxembourgTravel Requirement:2- 50%Our Company:Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better...


  • Luxembourg Amazon EU Sarl Temps plein

    A degree - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience owning/driving roadmap strategy and definition - Relevant experience in product management, program management, or vendor management, and/or supplier management - Relevant experience working with the MS Office suite...

  • Service Delivery Director

    il y a 3 semaines


    Luxembourg INCERT GIE Temps plein

    About the job **ORGANISATION** INCERT is a center of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce. Within...


  • Luxembourg, Luxembourg Amazon EU Sarl Temps plein

    A degree Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Relevant experience owning/driving roadmap strategy and definition Relevant experience in product management, program management, or vendor management, and/or supplier management Relevant experience working with the MS Office suite (Word,...


  • Luxembourg EFA Temps plein

    The Client Service Delivery Manager (“CSDM”) is a key central role between **efa** and its clients. He/she represents **efa **with the client and represents the client within **efa**. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have addressed to the CSDM will be...


  • Luxembourg, Luxembourg EFA Temps plein

    The Client Service Delivery Manager ("CSDM") is a key central role between efa and its clients. He/she represents efa with the client and represents the client within efa. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they have addressed to the CSDM will be taken care of and...