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Customer Service
il y a 2 semaines
- Full Time
**Contract Type**
- Temp
**Category**
- Sales
**External Reference**
- A1H6M000007KEENQA2
**Location**
- Luxembourg
**Client Description**:
Nous recrutons pour l'un de nos clients, une société spécialisée dans la création de statues en résine, & figurines principalement issues des univers mangas, animé, comics et jeux vidéo, un/une : Customer Service
Cette entreprise à taille humaine, en croissance exponentielle est régie par une synergie inter-équipe considérable.
Vous êtes prêt à rejoindre une entreprise de passionnés ?
Il s'agit d'une mission à pourvoir en intérim pour une durée de 2 à 3 mois avec un CDI à l'issue de la mission.
**Responsibilities**:
- Gestion d'un nombre important d'appels entrants
- Identification et appréciation des besoins des clients pour leur donner satisfaction
- Instauration de rapports durables et de confiance avec les comptes clients par le biais d'une communication ouverte et active
- Fourniture d'informations précises, valables et complètes en utilisant les bonnes méthodes et les bons outils
- Satisfaction des objectifs de vente et des quotas de traitement d'appels personnels/de l'équipe de service au client
- Gestion des réclamations des clients, fourniture de solutions et d'alternatives appropriées dans les délais impartis ; suivi pour assurer la résolution
- Tenue de registres concernant les interactions avec les clients, traitement des comptes client et archivage des documents
- Respect des procédures, directives et politiques de communication
- Faire de son mieux pour impliquer les clients
- Utilisation d'un système de ticketing
- Vous êtes doté d'un bon relationnel
- Vous savez faire preuve d'initiatives et d'autonomie
- Vous vous adaptez aux nouvelles circonstances
- Votre disponibilité, votre discrétion et votre bienveillance font de vous un collaborateur essentiel
- Vous parlez couramment français et anglais. La maitrise du mandarin ou du japonais sont un réel atout.
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