Service Management Officer
il y a 3 semaines
Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management.
At AmeXio, we believe that work should be more than just a job— it should be an adventure
We're a company that thrives on teamwork, innovation, and most importantly, having fun while we do it.
If you're looking for a place where you can grow and be inspired, you've come to the right place
As a Service Management Officer, you will play a crucial role in managing the client portfolio, to oversee the daily risk, compliance and commercial activities related to the client portfolio.
Team and Department Interactions
Report to the Team Manager.
Must take into account and understand the requirements of administrative procedures and operating rules and ensure they are applied consistently.
Customer relationship
Your rigorous work organisation actively participates in the achieving of client satisfaction in all areas of service:
Prepare and present service offers based on a deep understanding of the client's expectations, their needs and the purpose of their business.
Draw up all relevant service agreements between clients and the bank.Ensure seamless onboarding of new clients while respecting procedures.
Manage interactions with third parties.
Handle reporting aspects such as board meetings, ordinary and extraordinary general meetings, including all relevant filings with trade registrar.
Anticipate, prepare and accomplish the work in such a way as to meet legal, schedule, efficiency and quality requirements.
Identify and analyse client needs and difficulties in order to advise solutions.
Your Expertise
At least 2-3 years of work experience in banking in a client-facing role or in another relevant sector.
Degree in business administration, management, economics, accounting, corporate/commercial law or similar.
Excellent competences using MS Office / redacting quality documentation: Word, Excel, Visio (MS-Visio schemas/diagrams)
Ability to redact well-structured documents e.g. offers, presentations, SLA/KPI reports, managerial reports, processes & procedures, insights and feasibility studies, by using existing templates/structures or proposing new ones
Competences using at least one project management framework would be really appreciated.
Fluency in English mandatory - Italian or French knowledge is a real asset.
A service-oriented approach coupled with an ability to manage sensitive situations that may require both a sense of diplomacy and technical expertise.
Strong communication skills and the ability to build a network both within the bank as well as with our partners and clients to provide high service quality level.
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