Senior Client Services Specialist
il y a 2 semaines
Mission
[FR]
Dans le cadre de son fort développement, Tikehau Investment Management va renforcer son équipe Client Service afin d'accompagner la forte croissance de l'activité à l'international.
Basé au Luxembourg et rattaché au responsable du Client Service, vous serez amené à être en contact direct avec nos clients et travaillerez étroitement avec les forces de vente. Vous participerez à la structuration de la fonction client service à l'international et serez également en interaction avec tous les autres départements du groupe.
Le département Client Service couvre l'ensemble des investisseurs des fonds de la société de gestion (Dette Privée, Immobilier, Private Equity, Capital Markets) et dans ce cadre vos principales responsabilités seront de:
- Participer au processus d'onboarding et connaissance client pour les nouveaux investisseurs ainsi que pour les investisseurs existants, notamment pour les clients internationaux et dossiers complexes
- Soutenir le fundraising en facilitant les modes d'entrée en relation, notamment par une amélioration des outils (Portail Investisseurs, parcours KYC digitalisé)
- Gérer les relations avec les dépositaires et autres parties prenantes dans le cadre du parcours client et contribuer au développement de nouveaux partenariats
- Suivre la relation client dans la durée et contribuer à la production de KPI destinés aux forces de vente et à la direction générale
- Gérer des projets Client Service et transverses
- Être dans une démarche permanente et pro-active d'amélioration de l'expérience client
- Développer d'excellentes relations de travail au sein du Client Service et également avec tous les autres départements de Tikehau, ainsi que les bureaux à l'étranger
[ENG]
Tikehau Investment Management will strengthen its Client Service team to support the strong growth of the business internationally.
Based in Luxembourg, you will work alongside the sales team and be in direct contact with our investors. You will report to the Head of Client Service and directly participate in structuring the client service function internationally. You will interact with all other departments within the group.
The Client Service department covers all investor types in the different business units of the group (Private Debt, Real Estate, Private Equity and Capital Markets strategies) and in this context your main responsibilities will be:
- Participate in the onboarding process for new investors as well as for existing investors, in particular for international clients and complex cases
- Support the fundraising process by facilitating the onboarding process through the improvement of available tools (Investor Portal, digital KYC)
- Establish relationships with custodians and other stakeholders throughout the client journey and contribute to the development of new partnerships
- Manage and monitor client relationships over time and provide KPIs for sales and senior management
- Strive to permanently and pro-actively enhance the client experience
- Manage Client Service related and transversal projects
- Develop excellent working relationships within Client Service and with all other Tikehau departments, in France and abroad
Profile
[FR]
- Ecole de commerce ou équivalent
- 7 à 8 ans d'expérience dans des postes similaires au sein d'un Service Client ou Middle Office dans le secteur de la finance
- Dynamique, proactif et doté d'un excellent relationnel
- Très bon niveau en Excel
- Bonnes compétences analytiques
- Capacité à travailler au sein d'un environnement international en forte croissance
- Parfaite maîtrise de l'anglais (la maîtrise de l'italien est un plus)
[ENG]
- Business degree or equivalent
- 7 to 8 years of experience in a similar position within a Client Service or Middle Office in the finance sector
- Dynamic, proactive and with excellent interpersonal skills
- Excellent excel skills
- Sound analytical skills
- Ability to work in a fast growing international environment
- Perfect command of English (Italian is a plus)
Job ID gkcroy
-
Senior Product Specialist
il y a 2 semaines
Luxembourg, Luxembourg CA Indosuez Wealth (Group) Temps plein**Type de métier**:Types de métiers Crédit Agricole S.A. - Gestion d'Actifs**Types de métier complémentaires**:Types de métiers Crédit Agricole S.A. - Financement et InvestissementTypes de métiers Crédit Agricole S.A. - Commercial / Relations Clients**Intitulé du poste**:Senior Product Specialist / Investment Funds H/F**Type de contrat**:CDI**Date...
-
Senior Change Specialist
il y a 2 semaines
Luxembourg, Luxembourg Schroders Temps pleinSenior Change Specialist - Asset ManagementWho we're looking forWe are currently seeking highly skilled and experienced Senior Change Specialist to join our team (referred to internally as Senior Change Specialist to reinforce our change management team).The Senior Change Specialist is responsible for supporting the Head of Change in driving and leading...
-
Senior Procurement Specialist
il y a 1 mois
Luxembourg, Luxembourg KPMG Luxembourg Temps pleinFind your purpose at KPMG LuxembourgWe are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services.We offer excellent career prospects that balance autonomy, flexibility and responsibility. Our comprehensive benefits inspire our people do and feel their best.Right now, we have more than 1800...
-
Senior Procurement Specialist
il y a 2 semaines
Luxembourg, Luxembourg KPMG Luxembourg Temps pleinFind your purpose at KPMG LuxembourgWe are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services.We offer excellent career prospects that balance autonomy, flexibility and responsibility. Our comprehensive benefits inspire our people do and feel their best.Right now, we have more than 1800...
-
Senior Procurement Specialist
il y a 4 semaines
Luxembourg, Luxembourg KPMG Luxembourg Temps pleinFind your purpose at KPMG LuxembourgWe are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services.We offer excellent career prospects that balance autonomy, flexibility and responsibility. Our comprehensive benefits inspire our people do and feel their best.Right now, we have more than 1800...
-
Senior Change Specialist
il y a 2 semaines
Luxembourg, Luxembourg Schroders Temps pleinSenior Change Specialist - Asset ManagementWho we're looking forWe are currently seeking a Senior Project Manager/Business Analyst (referred to internally as Senior Change Specialist to reinforce our change management team).Based in Luxembourg, the Senior Change Specialist will drive and support various business change projects across the EMEA region.Your...
-
Senior Manager – Accounting Services
il y a 2 jours
Luxembourg, Luxembourg Arendt Investor Services Temps pleinSenior Manager – Accounting Services (IFRS/Conso)Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector ("PSF").Arendt Investor Services...
-
Senior Payroll Specialist
il y a 2 semaines
Luxembourg, Luxembourg Apex Group Temps pleinSenior Payroll SpecialistLocation: Luxembourg city, LuxembourgDate Posted: Feb 17, 2023DescriptionSenior Payroll SpecialistRole Location:***Munsbach(Luxembourg)Department- : Human resources Employment Type- : PermanentAbout ApexApex Group is a global financial services provider. We look to recruit bright, articulate and numerate personnel who unafraid of a...
-
Client Service Officer
il y a 2 semaines
Luxembourg, Luxembourg Deutsche Bank Temps plein**Client Service Officer**:**Job ID**:R0321165**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:Luxemburg**Position Overview**:**Client Service Officer**An exciting and meaningful role within the important and growing Wealth Management segment of Deutsche Bank Luxembourg. You will have the chance to become the main and...
-
Senior Product Specialist
Il y a 2 mois
Luxembourg, Luxembourg CA Indosuez Wealth (Europe) Temps pleinAu sein de CA Indosuez Wealth (Asset Management) Luxembourg (« CAIWAM ») et en communauté de travail avec l'ensemble des entités d'Indosuez WM Group et des partenaires de distribution de CAIWAM, le Senior Product Specialist / Investment Funds H/F est en charge de · Animer et servir le réseau de sous distributeurs et partenaires de CAIWAM ; ·...
-
Senior Product Specialist
il y a 4 semaines
Luxembourg, Luxembourg CA Indosuez Wealth (Europe) Temps pleinAu sein de CA Indosuez Wealth (Asset Management) Luxembourg (« CAIWAM ») et en communauté de travail avec l'ensemble des entités d'Indosuez WM Group et des partenaires de distribution de CAIWAM, le Senior Product Specialist / Investment Funds H/F est en charge de · Animer et servir le réseau de sous distributeurs et partenaires de CAIWAM ; ·...
-
Senior Client Service Manager
il y a 2 semaines
Luxembourg, Luxembourg IQ-EQ Temps pleinCompany DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job Description:You will be responsible for the development of the team and its members ensuring the consistent...
-
Senior Officer – Accounting Services
il y a 4 semaines
Luxembourg, Luxembourg Arendt Investor Services Temps pleinArendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector ("PSF").Arendt Investor Services offers a wide range of services, such as...
-
Senior Officer – Accounting Services
Il y a 2 mois
Luxembourg, Luxembourg Arendt Investor Services Temps pleinArendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector ("PSF").Arendt Investor Services offers a wide range of services, such as...
-
Senior Regional Development Specialists
il y a 4 semaines
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>The (Senior) Regional Development Specialists will work within multi-disciplinary teams on the preparation, appraisal and implementation of projects in accordance with EIB procedures, located mainly in the EU but also in EU neighbourhood countries and other EIB countries of operation. The (Senior) Specialists will also...
-
Senior Regional Development Specialists
Il y a 2 mois
Luxembourg, Luxembourg European Investment Bank Temps pleinJob DescriptionDescription –>The (Senior) Regional Development Specialists will work within multi-disciplinary teams on the preparation, appraisal and implementation of projects in accordance with EIB procedures, located mainly in the EU but also in EU neighbourhood countries and other EIB countries of operation. The (Senior) Specialists will also...
-
Senior Invoicing Specialist
il y a 4 semaines
Luxembourg, Luxembourg CLdN RoRo S.A Temps pleinSENIOR INVOICING SPECIALISTwith Project Management skills CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the...
-
Senior Invoicing Specialist
il y a 2 semaines
Luxembourg, Luxembourg CLdN RoRo S.A Temps pleinSENIOR INVOICING SPECIALISTwith Project Management skills CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the...
-
Senior Invoicing Specialist
il y a 4 semaines
Luxembourg, Luxembourg CLdN RoRo S.A Temps pleinSENIOR INVOICING SPECIALISTwith Project Management skills CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the...
-
Senior Currency Administration Client Specialist
il y a 2 semaines
Luxembourg, Luxembourg Brown Brothers Harriman Temps pleinWhat You Can Expect At BBH:If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...
