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Sales and Service Client Services, Avp
Il y a 3 mois
Who are we looking for:
Industry Knowledge & Experience
a) Develop and stay current with State Street strengths that differentiate us from the competition
c) Maintain a high level understanding of all State Street products and services from complex back office outsourcing to bundled custody & fund accounting services
e) Proven ability to self-develop competencies and keep abreast of industry initiatives
2.
Client Service Management
To develop, agree and lead customer account for State Street Bank Luxembourg's customers, working closely with other departments.
a) Accountable product and service excellence, enabling the unified model that joins Client Service and Delivery around a common culture
b) Act as first line of defense in service delivery issues
c)Own the overall operating model framework and drive operating model improvements
d)Monitor service quality levels (governance call, SLAs, errors tracking, etc.)
e)Connect client with STT expertise on fund structures, regulatory, accounting and administration considerations, market operations and securities processing
f) Engage appropriate parties for resolution
g) Primary escalation point for clients' GD service issues. Secondary escalation for Transfer Agent related issues
h) Manage new business onboarding and fund change events
i) Review, cleanse and report on client KPIs
j) Discuss KPI results and implications with client
k) Connect client with STT expertise on fund structures, regulatory, accounting and administration considerations, market operations and securities processing
l) Ensure incidents are logged in a timely manner and follow up on remedial actions
m) Ensure KYC/AML tasks are duly performed about the customers to cover and that all legal documentation i.e. fees schedules and agreements, is duly signed and stored in the bank
3. Act as Local Relationship Manager (where necessary)
a) Own and Orchestrate the Client Relationship
b) Commercial & Legals
f) Ensure regular reviews of service quality take place between the customer and the State Street customer service delivery team.
4. Financial Management
Actively follow-up the invoicing of our clients to ensure receivables are duly collected
5. Industry Leadership
Represent State Street in all industry/marketing events as and when necessary.
a)Attend industry forums and externals events (e.g. conferences) as and when appropriate
6. Sales Support
Work in tandem with the Sales team and when necessary.
a)Provide SME support for RFP projects and due diligence meetings
About State Street:
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
State Street is an equal opportunity and affirmative action employer.
