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Customer Service Representative
il y a 2 semaines
**Customer Service Representative (M/F)**
**Votre fonction**:
- Gestion et suivi des commandes : contrôler, encoder les commandes dans le système et envoyer les bons de préparation à la logistique ;
- Etablissement des offres de prix dans les délais impartis ;
- Collaboration quotidienne avec les « Account manager » : traitement de problèmes spécifiques, suivi des actions, etc.
- Gestion des clients : s'assurer de la pleine satisfaction des clients, traiter les réclamations, les questions, et les demandes spécifiques ;
- Suivi des expéditions, contrôle des délais prévus ;
- Détection et résolution de problèmes d'ordre commercial ou logistique ;
- Participation à des visites clients ou distributeurs à la demande ;
- Contribution à une amélioration continue du Customer service.
**Votre profil**:
- Diplôme bac+2 ou graduat en Commerce International ;
- Une première expérience significative dans un poste similaire est un atout ;
- Bonne maitrise du français et de l'anglais ;
- Bonne maitrise de Pack Office (Word, Excel, PowerPoint et Outlook) ;
- Sens du service client, esprit d'équipe, réactivité ;
- Compétences commerciales.
**Date**:
Publié le : 05/01/2023
**Type de contrat**:
Intérim
**Type de travail**:
Temps plein
**Disponibilité**:
Immédiate
**Métier**:
Relation client / SAV
**Diplome**:
BTS / DUT
**Expérience**:
Première experience (1 à 2 ans)
**Zone géographique**:
Differdange
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