Customer Service Supervisor
il y a 2 semaines
Key accountabilities:
- According to the available resources, daily monitors the team planning and defines the work priorities in order to achieve the set targets (working time schedule, holidays / sicknesses.).
- Ensures the good onboarding, training, regular coaching / 121 and evaluation of the team according to the business guidance
- Monitors the team productivity / performance and ensures the optimal use of the C.S. tools to ensure business efficiency
- When opportune, checks files and/or calls handled by the C.S. team and supports them in the resolution of difficult ones
- Facilitates the team Performance Dialogues, meetings and trainings
- Works in tight cooperation with the C.S. Business Officer and performs his/her backup when needed.
Working conditions:
- Permanent contract, as soon as possible; full time (8 hours/day, 40 hours/week)
- Flexible working hours; smart working allowed according to the set rules
- Other benefits linked to the relevant R.C.S. grade (K).
- Bachelor or equivalent
- At least a first proven experience in a a similar role
- Sound knowledge of the transport industry (DHL group: advantage)
- Insanely Customer Centric
- Business and commercial acumen
- People management, communication and listening skills
- Fluent in French and English (spoken + written); German = advantage.
- Excellent organizational and stress management skills, with an ability in multitasking and working under pressure
- Strong team spirit and motivational mindset
- Independent
- Positive and entrepreneurial attitude.
- Good MS Office computer soft skills
-
Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinYour Role: As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse. Your Responsibilities: Own the process of order processing and manage our master data within our Warehouse Management System, ensuring seamless operations; Take...
-
Team Leader Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg.- Your Responsibilities: Organize workload and monitoring of daily operations within the team; Work closely and proactively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with the customer...
-
Team Leader Customer Service
il y a 1 mois
Contern, Luxembourg Kuehne Nagel Temps pleinBecome part of a team that focuses on collaboration and development. Expand your potential and constantly broaden your horizons in a collegial and professional environment. Be the direct point of contact for our customers and together increase the added value for them and our company. We, the Customer Service Team in Contract Logistics in Contern,...
-
Team Leader Customer Service
il y a 4 semaines
Contern, Luxembourg Kuehne Nagel Temps pleinBecome part of a team that focuses on collaboration and development. Expand your potential and constantly broaden your horizons in a collegial and professional environment. Be the direct point of contact for our customers and together increase the added value for them and our company. We, the Customer Service Team in Contract Logistics in Contern,...
-
Customer Service
il y a 1 mois
Contern, Luxembourg Kuehne Nagel Temps pleinBecome part of a team that values collaboration and professional growth. Join us in a collegial environment where you can expand your potential and broaden your horizons. As a Customer Service Team member in Contract Logistics, we are seeking a new colleague for our Contern branch in Luxembourg. Your Role As a member of the Customer Service team, you will...
-
Customer Service Employee
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg- Your Role :The Customer Service acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers.- Your Responsibilities: Interlocutor for all customer requests; Complaint handling and negative reporting in...
-
Customer Service Employee
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg- Your Role :The Customer Service acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers.- Your Responsibilities: Interlocutor for all customer requests; Complaint handling and negative reporting in...
-
Customer Service Employee
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg- Your Role :The Customer Service acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers.- Your Responsibilities: Interlocutor for all customer requests; Complaint handling and negative reporting in...
-
Customer Service Employee
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg- Your Role :The Customer Service acts as a centralized interface/ helpdesk between our customers, the Road Logistics department, and the suppliers.- Your Responsibilities: Interlocutor for all customer requests; Complaint handling and negative reporting in...
-
Contract Logistics Operations Supervisor
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinYour Role :As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations.- Your Responsibilities: Motivating, coaching and training your staff by monitoring the progress of current training courses and...
-
Customer Service Representative
il y a 2 semaines
Contern, Luxembourg Global Water Solutions Temps pleinGlobal Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team player...
-
Customer Service Representative
il y a 2 semaines
Contern, Luxembourg Global Water Solutions Temps pleinGlobal Water Solutions is looking for a Customer Experience Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team...
-
Supervisor Codi
il y a 2 semaines
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinZum nächstmöglichen Zeitpunkt suchen wir eine erfahrene und tatkräftige Unterstützung für unseren Standort in Contern, Luxemburg als**Supervisor CoDi & Roadbrokerage (m/w/d)**Bei DB Schenker sind Sie Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Ihnen ermöglicht, Ihre Karriere aktiv mitzugestalten und Sie dazu...
-
Business Development/sales
il y a 2 semaines
Contern, Luxembourg Paragon Customer Communications Luxembourg Temps pleinThe CompanyParagon Customer Communications is a leading Customer Communications Agency that is committed to getting our clients' customers to engage with their brands through timely and relevant integrated marketing communications as well as delivering business critical regulated communications.Planning, creating, and delivering both printed and digital...
-
Teamleiter Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service Warehousing
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service Warehousing
il y a 2 semaines
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
