Technical Service Representative

il y a 2 semaines

Luxembourg, Luxembourg Xerox Temps plein
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  • City
  • Luxembourg
  • State/Province
  • Luxembourg
  • Country
  • Luxembourg
  • Department
  • Technical Customer Services
  • Date
  • Thursday, May 4, 2023
  • Working time
  • Fulltime
  • Ref# Job Level
  • Individual Contributor
  • Job Type
  • Experienced
  • Job Field
  • Technical Customer Services
  • Seniority Level
  • Associate
    Description & Requirement:
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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology,

we've

expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make

every day

work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at
Technical Service Representative (M/F)

Mission:


Provide installation, maintenance, repairing Production printers, and in some cases, training of users, meeting the expectations of the Customers, in accordance with the objectives of the technical department.


Role:
In addition to the Technical Services Manager's responsibility, he/she is responsible for:

  • Perform his/her activity according to the needs communicated by the Customer, the calls made to him/her and according to the processes established by the entity.
  • Perform his/her activity according to the needs communicated by the Customer, the calls made to him/her and according to the processes established by the entity.
Mobilize resources for effective intervention in 3 key areas:

  • Ensure systematic customer relations and telephone contact (taking phone calls, handling complaints, communicating company programs to customers).
  • Manage costs (parts, consumables, tools and assets).
  • Ensure the quality of repairs, thanks to technical competence and mastery of procedures.
  • Promote the company's image and services to secure/develop Copy Volume.
  • Provide feedback on his/her activity (system reports), on specific requests from his/her hierarchy, on specific requests from customers, on competition (to marketing and/or the sales team), on suggestions for product/method improvements that may contribute to increased equipment reliability or improved service quality.

General Skills:
Continually strive for customer satisfaction (internal/external)

  • Relational.
  • Responsibility/Delegation.
  • Teamwork and information sharing skills.
  • Flexibility and adaptability working in shifts and stand by
  • Autonomy ;

Technical skills:

  • Colorimetry
  • Knowledge of organization, processes and customer service systems.
  • Knowledge of technological environments (Production printers,).
  • Diploma Electricity, Electronics, Mechanics
  • Technical knowledge of hardware/software.
  • Installation, maintenance and troubleshooting of hardware problems.
  • Installation, maintenance and troubleshooting of software problems.
  • Installation, maintenance, and resolution of network problems.
  • Digital technology.

Internal Relations:

  • Administration (Customer management).
  • Commercial.
  • All services.

External Relations:

  • Customers.
  • Concessionaires, Partners.
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