Service Desk Operator

Trouvé dans: beBee S LU - il y a 4 semaines

Bertrange, Luxembourg CTG Luxembourg Temps plein

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users


Your missions

  • Your are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg
  • You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
  • You provide a dedicated support to VIP users (Deputies for instance)
  • You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
  • You improve the knowledge database, to help your colleagues and the team

Your profile

  • You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
  • You are experienced and have already worked in a similar position for 1 year
  • You are familiar with ticketing tools and ITIL guidelines
  • You are a team player who likes to work in an international environment

Our offer

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now

Please note that a criminal record will be asked for this position..

  • Service Desk Operator

    il y a 13 heures

    Bertrange, Luxembourg CTG Temps plein

    **IT Service Management**Brussels**: Andrada Mocian Recruitment Manager **CTG IT Solutions is currently growing and we are looking for **_Service Desk Operators_** to strengthen our teams in Brussels.** **Your Missions** - You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then...

  • IT Operator Standard

    Trouvé dans: beBee jobs LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    IT OPERATOR StandardAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...

  • IT Operator Standard

    Trouvé dans: beBee S LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    IT OPERATOR StandardAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...

  • Service Desk Manager

    Trouvé dans: beBee jobs LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Service Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...

  • Service Desk Manager

    Trouvé dans: beBee S LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Service Desk ManagerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a...

  • IT Support specialist

    Trouvé dans: beBee S LU - il y a 4 semaines

    Bertrange, Luxembourg Sogeti, part of Capgemini Temps plein

    About the companyPart of the Capgemini Group, Sogeti is making business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By...

  • IT Support Specialist

    Trouvé dans: beBee S LU - il y a 4 semaines

    Bertrange, Luxembourg CTG Luxembourg Temps plein

    CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution in Luxembourg.  Your missionsYou act as a service desk agent, incident agent and analyst, problem agent and analystYou are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the...

  • IT - Support Applicatif / Analyste Fonctionnel RH (h/f)

    Trouvé dans: Appcast LU C2 - il y a 2 semaines

    Bertrange, Luxembourg LUXITH G.I.E. Temps plein

    Afin d'assurer la maintenance et l'évolution de l'applicatif de gestion de la paie des établissements hospitaliers luxembourgeois, nous recherchons un support applicatif et analyste fonctionnel dans le domaine des ressources humaines. Cette ressource sera sous contrat de travail à durée indéterminée de LUXITH G.I.E. Ce poste est rattaché au...

  • Radio Network Planning

    Trouvé dans: beBee S LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Radio Network Planning & Optimization EngineerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All...

  • Radio Network Planning

    Trouvé dans: beBee jobs LU - il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Radio Network Planning & Optimization EngineerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All...

  • Marketing & Communication Specialist

    Trouvé dans: beBee S LU - il y a 3 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Marketing & Communication SpecialistAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...