IT Support specialist

Trouvé dans: beBee S LU - il y a 4 semaines

Bertrange, Luxembourg Sogeti, part of Capgemini Temps plein
About the company

Part of the Capgemini Group, Sogeti is making business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.


Capgemini Group is a global leader diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses.


What do we offer?

Your career matters to us Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs , and our university innovative and business-focused learning curriculums.


We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.


Our shared values have been at the heart of the group : honesty, boldness, trust, freedom, team spirit , modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini Group.


Joining Sogeti means being part of a large Group at a human scale, where the work life balance is a reality.


Job Description

SOGETI is looking for a IT Support specialist to join our company.

You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.


Your challenge/your responsibilities:

  • Service desk agent, incident agent and analyst, problem agent and analyst.
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate.
  • First and second-line support: remote and on-site support.
  • Recording & tracking incident and request information.
  • Recording & tracking Problem information.
  • Participating in reconfiguration/installation of PC environment.
  • Documenting operational support procedures.
  • Drafting technical content for knowledge database.
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications.
  • Liaising with system administration and database administration for execution of administration tasks.

Qualification/ Technologies:

  • Very good skills in all of the MS office applications.
  • Very good skills with end user computers and, more specifically, Windows computers.
  • Good understanding of the main mobile devices platforms and core mobile applications.
  • ITIL V4 Foundation Certified.


Education:

Minimum of 3 years of relevant professional experience.

*A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)

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