ServiceNow CMDB Expert

Location: Luxembourg

Are you ready to take your career to the next level?

Do you thrive in environments that challenge and inspire you?

Would you like to grow within a team that values both excellence and enjoyment at work?

Taleo Consulting is an international management consulting group with offices in France, Luxembourg, Belgium, The Netherlands, Switzerland, Spain, Singapore, Portugal, and Italy.

We’ve grown into a team of 450+ talented professionals across 10 offices worldwide, partnering with leading organizations in Financial, Life Sciences, Retail, and Energy - Sectors, to drive transformation and deliver lasting impact.

At Taleo, you’ll find more than just a job. You’ll join a community of ambitious consultants who share a passion for growth, innovation, and teamwork. Together, we create an environment where you can develop your skills, take on new challenges, and truly make a difference.

What Will You Do?

At Taleo Consulting, we believe that our growth starts with our people. When our consultants thrive, so do our clients. Motivated, curious, and passionate professionals make a real impact, not only on their own careers but also on the success of the organizations they support.

We’re looking for individuals who embody our values and help us foster strong, trust-based relationships with both our clients and our teams across the globe. Our success is built on the talent, collaboration, and commitment of our people and we’re now looking for a ServiceNow CMDB Steward to support the management and improvement of its ITSM implementation on the ServiceNow platform. Projects are delivered using an Agile approach.

KEY RESPONSIBILITIES

•Support ServiceNow Application / Service Mapping activities.

•Create service instances, validate mapping landscapes, and remediate mapping gaps.

•Monitor CMDB data quality and identify breaches such as missing CIs, invalid lifecycle states, broken relationships, orphaned CIs, and ownership inconsistencies.

•Escalate data quality issues to CI Managers, CMDB Support, ITOM Support, Data Owners, and Technology Owners.

•Facilitate CMDB Health reviews and verification audit sessions.

•Provide guidance on CMDB governance, CI lifecycle standards, and relationship modelling.

•Support CMDB ticket queues and coordinate remediation actions through to closure.

•Organise stakeholder meetings, workshops, quality reviews, and training sessions.

•Produce and maintain CMDB documentation and training materials.

•Participate in Agile ceremonies, backlog refinement, estimation, and prioritisation.

•Identify structural data issues and propose governance or process improvements.

How do we imagine our ServiceNow CMDB Steward?

•Minimum 3 years’ experience with ServiceNow CMDB.

•Experience with CMDB Health, data quality monitoring, remediation, and service mapping.

•ServiceNow CSA certification required.

•ServiceNow CIS – Data Foundation certification highly recommended.

•Strong analytical and communication skills.

•Ability to work with both technical and business stakeholders.

•Structured, autonomous, proactive, and collaborative mindset.

•Ability to facilitate meetings, workshops, and training.

•Fluent in English and French.

We attract top talent and empower them with the right environment to excel and drive collective success.

Why should you join us?

By joining Taleo, you’ll become part of a talented, international, and dynamic team.

You’ll benefit from real career growth opportunities, continuous learning, and the chance to build long-lasting relationships across borders and industries.

If you recognize yourself in this description and are ready to grow with a company that values ambition, collaboration, and excellence, let’s connect.

Share your CV and take the next step in your journey with Taleo