ServiceNow Business Analyst
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We are searching for our client, a global IT company, a ServiceNow Business Analyst to join their business in Luxembourg City.
Position Title: | ServiceNow Business Analyst |
Position Type | Permanent |
Start Date: | ASAP |
Location: | Luxembourg City |
Contact: | Bojan Ulemek | +49 89 23 88 98 671 |
Role Summary
Our client, a leading GSI, are looking for a ServiceNow Business Analyst to support the analysis, design, and implementation of business processes on the ServiceNow platform. The role involves close collaboration with business stakeholders, IT teams, and ServiceNow developers to ensure requirements are clearly captured, solutions are aligned with best practices, and delivered outcomes meet business objectives.
Key Responsibilities
Requirement Gathering & Analysis
Engage with business stakeholders to understand, analyse, and document business requirements.
Translate business needs into functional specifications, user stories, and acceptance criteria.
Perform gap analysis between current processes and ServiceNow best practices (ITIL‑aligned).
Process Design & Optimization
Design and document end‑to‑end business processes and workflows within ServiceNow.
Identify opportunities for process improvement and automation.
Ensure compliance with organisational standards and governance principles.
ServiceNow Solution Support
Support configuration of ServiceNow modules such as ITSM (Incident, Change, Problem, Request, CMDB) and other applications as required.
Act as a bridge between business users and technical teams during solution design and implementation.
Participate in testing cycles, including UAT preparation, execution, and defect management.
Stakeholder & Communication Management
Serve as a key liaison between business units, IT, and ServiceNow development teams.
Facilitate workshops, requirement walkthroughs, and review sessions.
Provide regular status updates, risk identification, and clarification to stakeholders.
Documentation & Training
Create and maintain functional documentation, process flows, and solution design artefacts.
Support end‑user training, knowledge transfer, and adoption activities.
Assist in post‑go‑live support and continuous improvement initiatives.
Required Skills & Experience
Experience
5+ years of experience as a Business Analyst, with strong exposure to ServiceNow implementations.
Hands‑on experience in requirement elicitation, process mapping, and solution validation.
Experience working in Agile / Scrum delivery environments is preferred.
Technical & Functional Skills
Strong understanding of ServiceNow platform and ITSM processes.
Knowledge of ITIL framework and service management principles.
Familiarity with dashboards, reporting, and basic analytics in ServiceNow.
Ability to work effectively with developers, administrators, and architects.
Soft Skills
Excellent communication and stakeholder management skills.
Strong analytical and problem‑solving abilities.
Detail‑oriented with a structured and organised approach.
Education & Certifications
Bachelor’s degree in Business Administration, Information Technology, or a related field.
ServiceNow Certified System Administrator (CSA) – preferred.
ITIL certification or ServiceNow Implementation Specialist certifications are an advantage
Additional Requirements
Languages: English must, French highly desired
For more details contact: | sales(at)manningglobal.com |
Quoting reference: | LX_MGBU_BA_12971 |
Or call Bojan on: | +49 89 23 88 98 671 |
View our latest jobs: | |
Follow us on twitter: | @ManningGlobal |
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