Client Service Officer

### Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 16,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team Want to learn more? ### Who we are Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. Luxembourg ### Your career at Deutsche Börse Group Your area of work: The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream client base. As Client Service Officer within an international cross location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and thevoice towards clients. Your

responsibilities:

- You take responsibility for day-to-day contact (via phone and email) for our clients for all questions in relation to securities settlement, asset servicing and cash management
- This includes the clarification of topics by using your own knowledge, supported by team members and/or operations
- You act as one of the main points of contact for our clients for the work with Clearstream Banking

Your profile

- University degree in finance, economics, IT, or equivalent training with professional experience
- You have a prior work experience in financial markets and financial products(< 2 years)
- Fluent English and French/Italian are mandatory
- You own a strong interest in taking on high responsibility and results orientation
- You are not afraid of continuous changes, seeking personal and professional challenges
- You own high problem-solving skills with developed analytical skills and sound understanding of process flows
- You have the ability to address both known and unknown situations thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
- Service orientation with excellent telephone representation, high communication
- and soft skillsand a strong ability to work in a team
- General office productivity tools proficiency expected (Excel, Powerpoint, Word). IT proficiency would be a plus. Fixed term contract until 28 February 2027. ## Why Deutsche Börse Group? We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position. ### Mobility We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities. ### Work environment Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included. ### Health and wellbeing We care for your health and wellbeing and besides various health promotion measures

we offer
you a group accident insurance and additional insurance offers at discounted rates. ### Financial stability We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts. ### Hybrid work Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds. ### Flexible

working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job. ### Internationality Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations. ### Development We promote individual development by offering internal development programmes, mentoring, further education and training budgets. Contact ### Recruiting Team Take your career to the next level with us and embrace new challenges +496921111810 Our Recruiting Team is looking forward to your call or e-mail. ### Ready to start your career with us? Apply now