Business Analyst/Project Manager
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Key Responsibilities
- Manage end-to-end Transfer Agency projects, including client onboarding, migrations, system implementations and process change.
- Act as a key client-facing contact, building strong relationships and ensuring requirements and expectations are clearly understood and managed.
- Lead requirements gathering, process mapping and gap analysis.
- Translate business and client requirements into clear functional requirements, user stories and acceptance criteria.
- Coordinate delivery across Transfer Agency Operations, Technology, Product, Risk, Compliance and other stakeholders.
- Manage project plans, milestones, risks, issues, dependencies and governance.
- Lead workshops, UAT, implementation and operational readiness activities.
- Identify issues and drive solutions to ensure successful project delivery.
- Identify opportunities to improve client experience, operational efficiency, controls and processes. Key Skills Required:
- 6 years' minimum experience as a Project Manager/Business Analyst within the financial service industry.
- Strong Transfer Agency experience.
- Excellent client-facing and stakeholder management skills.
- Experience delivering system implementations, migrations or operational change.
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