End User Computing Specialist

About Us
The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. Your role Are you passionate about optimizing IT asset flows and ensuring smooth delivery of technology to end-users? We are seeking an enthusiastic End-User Computing Specialist with a keen focus on IT logistics to join our IT team. In this hands-on role, you will manage the complete journey of IT hardware – from incoming delivery through to deployment, recovery, and retirement – with an eye for detail, organization, and compliance.

Key Responsibilities
• Receive, inspect, and accurately register incoming IT hardware and accessories: laptops, monitors, peripherals
• Maintain well-organized and secure stockrooms, ensuring clear labelling, categorization, and safety standards
• Prepare devices for deployment, including labelling, assembling accessory kits, and packaging equipment, working closely with the End-User Computing and Service Desk teams
• Distribute hardware to ServiceDesk for handover to users, supporting the handover process with thorough documentation and ownership tracking
• Retrieve and process equipment from leavers or for replacements, returning items for stock, refurbishment, or compliant disposal
• Collaborate with procurement and vendors for repairs, RMA processes, warranty claims, or delivery discrepancies
• Support regular inventory reconciliation and assist in physical stock audits to ensure records match inventories
• Proactively monitor equipment levels and forecast potential shortages or overstock situations
• Help to organize and execute special on-site installation projects
• Help to plan and execute device refresh cycles
• Securely decommission obsolete hardware

Your profile
• High school education or up to 3 years of experience in IT support, end-user computing, help desk, or a similar role
• Good understanding of Windows operating systems, Microsoft 365 environment, and end-user devices
• Knowledge of IT service management principles and ticketing tools is considered an asset.
• Good understanding of IT security principles and good practices
• Strong analytical and problem-solving skills
• Ability to troubleshoot and resolve common hardware, software, and connectivity issues
• Good communication and interpersonal skills, with a customer-oriented mindset
• Ability to work collaboratively within a team environment
• Willingness to learn new technologies and develop technical expertise
• Ability to prioritize tasks and manage workload effectively
• Experience with reporting tools, dashboards, or data analysis is an advantage
• Excellent command (C1) in French & English ; additional languages are considered an asset

We offer
• A modern, dynamic university with a personal and inclusive atmosphere. Multilingual and international character. Staff coming from more than 90 countries. Member of The Guild of European Research Intensive Universities
• An exceptional research environment, supported by skilled staff and high-quality equipment. Strong links to professional sectors and the Luxembourg labour market. A unique urban campus with excellent infrastructure
• A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and a wide range of non-academic partners including ministries, local governments, associations, and NGOs

How to apply
Applications should include:
• Curriculum Vitae
• Cover letter Early application is highly encouraged, as the applications will be processed upon reception. Please apply ONLINE formally through the HR system. Applications by Email will not be considered. All qualified individuals are encouraged to apply. In line with our values, the University of Luxembourg promotes an inclusive culture. We encourage applications from individuals of all backgrounds and are dedicated to upholding equality and respect for our employees and students. General information:
• Contract Type: Permanent
• Work Hours: Full Time 40.0 Hours per Week
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Location:
Kirchberg Campus
• Internal Title: End user computing specialist
• Job Reference: UOL08471