Customer Service Specialist
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Job description
- International after-sales technical support: helping customers with technical issues; establishing rules and procedures to facilitate the diagnostics of technical problems. Assisting customers online or via phone. Providing a first degree assistance on the handling of electronic products before considering their repair. Organizing the shipments, repair and replacement of equipment worldwide.
- Administrative and commercial support: support customers in updating or replacing their equipment with new products. Preparing price quotes and related invoicing.
- Suppliers relations: Following up on suppliers’ orders.
Requirements:
- You are a graduate of higher education Bac +2/4
- Bilingual: very good command of French and English in speech and writing. Other languages being an asset (Spanish, German, Italian).
- You like new technologies and quickly understand how an electronic device works
- Customer service-oriented, well organized, with good sense of priorities, able to work autonomously, multi-tasking skills.
- Previous experience in customer service or sales will be an asset.
What we offer
- Interesting, dynamic job with diversified tasks in a multinational environment
- A human size company
- Nice working atmosphere in a centrally located office next to Luxembourg’s Gare Centrale
About us
We transform lives through innovative neurosensory solutions. Tomatis Developpement SA in Luxembourg is the provider of professional training and equipment for the Tomatis® Method, a neurosensory stimulation program. Innovative and based on a unique technology, it significantly improves motor, emotional and cognitive faculties of children and adults. We are present in over 80 countries worldwide and are continuing our international expansion. Each year, the Method benefits over 200,000 individuals of all ages through a proprietary system delivered by a global network of trained professionals, including therapists, doctors, and educators. If you are interested to join our team, please send your CV and Motivation Letter as soon as possible. Please note that we will contact the selected candidates only.
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