M365 Adoption
Il y a 1 jour
Luxembourg
TELEKOM HELLENIC BUSINESS SOLUTIONS SA
Temps plein
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Telekom HBS, part of the Telekom Group, is an ICT Systems Integrator offering a comprehensive suite of ICT Solutions and Services.
Telekom HBS, specializes in delivering ICT Services in areas such as Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services. We are seeking an M365 Adoption & Community Manager to join our team and be responsible for the following tasks:
M365 Ambassadors Network
• Coordinate and facilitate the Ambassadors Network.
• Recruit, onboard, and support ambassadors.
• Organize ambassador meetings and enablement sessions.
• Develop ambassador communication and engagement plans.
• Monitor ambassador participation and impact.
• Identify opportunities to revitalize and expand the network. M365 Community Management
• Manage and moderate the Microsoft 365 Community.
• Prepare newsletters, awareness campaigns, and success stories.
• Organize webinars, events, competitions, and knowledge-sharing initiatives.
• Drive engagement across community channels.
• Gather user feedback and identify adoption opportunities. Hub of Knowledge management
• Maintain and enhance the Hub of Knowledge SharePoint site.
• Manage site content, pages, navigation, metadata, and information architecture.
• Coordinate content publication and quality reviews.
• Improve discoverability, search experience, and user journeys.
• Monitor site usage analytics and propose improvements. Learning and engagement
• Identify business training needs and adoption opportunities.
• Design training content, demonstrations, learning paths, and user guides.
• Support the organisation of foundation, advanced and persona-based training.
• Coordinate with trainers and business stakeholders on dates, audiences and learning needs, maintain the M365 Copilot learning calendar.
• Promote learning initiatives and measure participation and satisfaction (adoption metrics and recommendations) Microsoft 365 knowledge
• Understanding of Microsoft 365 adoption best practices.
• Deep understanding of M365 solutions, including but not limited to Teams, SharePoint, OneDrive, Loop etc. Communication and training
• Excellent presentation and facilitation skills.
• Strong written and verbal communication skills.
• Experience developing training and learning materials.
• Ability to explain technical concepts to non-technical users. Change management
• Experience with organizational change and user adoption initiatives.
• Familiarity with ambassador/champion networks.
• Stakeholder engagement and influencing skills.
• Coordinate and facilitate the Ambassadors Network.
• Recruit, onboard, and support ambassadors.
• Organize ambassador meetings and enablement sessions.
• Develop ambassador communication and engagement plans.
• Monitor ambassador participation and impact.
• Identify opportunities to revitalize and expand the network. M365 Community Management
• Manage and moderate the Microsoft 365 Community.
• Prepare newsletters, awareness campaigns, and success stories.
• Organize webinars, events, competitions, and knowledge-sharing initiatives.
• Drive engagement across community channels.
• Gather user feedback and identify adoption opportunities. Hub of Knowledge management
• Maintain and enhance the Hub of Knowledge SharePoint site.
• Manage site content, pages, navigation, metadata, and information architecture.
• Coordinate content publication and quality reviews.
• Improve discoverability, search experience, and user journeys.
• Monitor site usage analytics and propose improvements. Learning and engagement
• Identify business training needs and adoption opportunities.
• Design training content, demonstrations, learning paths, and user guides.
• Support the organisation of foundation, advanced and persona-based training.
• Coordinate with trainers and business stakeholders on dates, audiences and learning needs, maintain the M365 Copilot learning calendar.
• Promote learning initiatives and measure participation and satisfaction (adoption metrics and recommendations) Microsoft 365 knowledge
• Understanding of Microsoft 365 adoption best practices.
• Deep understanding of M365 solutions, including but not limited to Teams, SharePoint, OneDrive, Loop etc. Communication and training
• Excellent presentation and facilitation skills.
• Strong written and verbal communication skills.
• Experience developing training and learning materials.
• Ability to explain technical concepts to non-technical users. Change management
• Experience with organizational change and user adoption initiatives.
• Familiarity with ambassador/champion networks.
• Stakeholder engagement and influencing skills.