Manager Flight Operations Control and Permits

Position Overview The Manager of Flight Operations Control and Permits is a key leadership role within the Integrated Airline Control Centre (IACC), responsible for leading and developing the Operations Control Team and the Landing and Overflight Permits Team. This role ensures the safe, compliant, and efficient support of worldwide flight operations by providing operational control oversight, disruption management and global permit management services. Operating as an integral part of the IACC's cross-functional environment, the position works closely with Flight Dispatch, Crew Control, Maintenance Control, Network Management, Ground Operations, and other operational stakeholders to maintain operational continuity and optimize network performance. This multifaceted position combines operational leadership, regulatory compliance, people management, stakeholder engagement, and continuous improvement responsibilities to support the airline's strategic, commercial, and operational objectives while contributing to the coordinated decision-making processes of the Integrated Airline Control Centre.

Key Responsibilities
Leadership and People Management
• Lead and manage the
• Operations Control Team
• Landing & Overflight Permits Team
• Ensure adequate staffing levels, succession planning, competency development, and operational coverage across both functions.
• Manage staff scheduling, performance management, training, workload distribution, and employee development.
• Provide administrative, functional, and technical leadership to Operations Control Staff and Landing & Overflight Permit Specialists.
• Foster a collaborative, high-performance culture focused on safety, service excellence, accountability, and continuous improvement.
• Ensure teams remain current with company procedures, regulatory requirements, and operational best practices. Operations Control Management
• Maintain overall responsibility for the day-to-day operational control support of the Cargolux fleet.
• Act as the senior escalation point during operational disruptions, irregular operations, and major network events.
• Ensure disruption recovery plans are identified, evaluated, implemented, and monitored to minimize operational impact and protect schedule integrity.
• Coordinate with operational departments to identify constraints, opportunities, and recovery options.
• Ensure all relevant stakeholders receive timely operational updates through company communication channels in accordance with IACC procedures.
• Govern daily operational meetings, reviewing current performance and monitoring the operational outlook for the following 72 hours.
• Ensure operational delays, disruptions, recovery measures, and significant events are appropriately documented and reported. Flight Operations Control, Systems and Service Delivery
• Ensure the provision of safe, compliant, and efficient flight operations control activities in accordance with company policies, regulatory requirements, and industry standards.
• Oversee operational control functions, including airport slot management, operational approvals, and coordination during disrupted operations.
• Ensure adequate operational control coverage and effective communication of operational information to support timely decision-making and business continuity.
• Maintain oversight of operational systems, data integrity, and operational information critical to flight operations.
• Ensure the availability, accuracy, and integrity of airport operational data and reference information within company systems.
• Manage relationships with external service providers and partners, ensuring service quality, performance, and contractual obligations are met, and that corrective actions are implemented when required.
• Drive continuous improvement initiatives to enhance operational efficiency, control processes, service delivery, and operational resilience. Emergency and Irregular Operations
• Ensure IACC role in emergency response procedures are fully understood, maintained, and followed during operational events.
• Coordinate operational support during aircraft emergencies and significant operational disruptions. Landing & Overflight Permits Management
• Lead and oversee the global Landing & Overflight Permits Team, ensuring effective escalation processes and operational coverage for unforeseen circumstances beyond the team's direct support scope.
• Ensure all required landing and overflight permits are obtained and maintained for Cargolux and Cargolux Italia operations.
• Ensure seasonal schedules are filed with authorities and permit providers within applicable deadlines.
• Ensure permits are secured for scheduled, charter, additional, rerouted, and ad-hoc operations.
• Establish controls to ensure permit approvals align with operational requirements and that discrepancies are resolved promptly.
• Ensure correct ATC callsigns are allocated, maintained, and aligned with permit approvals.
• Maintain oversight of permit management systems and ensure permit information is accurately reflected in operational systems and the flight planning tool.
• Support operational and commercial activities by providing guidance on permit requirements, route feasibility, regulatory constraints, and operational flexibility.
• Maintain effective relationships with aviation authorities, permit providers, and regulatory agencies worldwide.
• Oversee permit-related expenditures, invoice validation, and cost control in accordance with company financial and procurement procedures. Compliance, Procedures and Quality Assurance
• Ensure all activities performed within Flight Operations Control and Landing & Overflight Team comply with:
• Company policies and procedures
• IACC Manual requirements
• Operations Manuals
• Applicable national and international regulations
• Develop, maintain, and continuously improve departmental procedures, manuals, and work instructions.
• Investigate Safety Reports and procedural deviations and implement corrective actions where necessary.
• Promote operational excellence, standardization, and continuous improvement across all Flight Operations Control and Landing & Overflight activities. Reporting
• Report directly to the Director Integrated Airline Control Center.
• Prepare and present operational, performance, compliance, staffing, and management reports.
• Identify operational risks, resource constraints, and improvement opportunities, providing recommendations and mitigation measures to senior management.
• Ensure management is informed of significant operational events, permit issues, compliance concerns, and departmental performance indicators.