Senior Product Manager, EU FBA Supply Chain

We're hiring a Senior Product Manager to own the Removals Seller Experience within EU FBA Supply Chain. This is a highly cross-functional role: you'll define strategy and build the roadmap for the 250M+ units (7% of outbound) removed from our network annually, partnering with WW FBA, tech and science, fulfillment operations, and seller experience teams to durably reduce removals damages, improve removals speed, and deliver the consolidation and traceability sellers need. You're analytical, curious, and relentless. You ask "why" five times, work across org boundaries with ease, and obsess over the seller and customer experience. You bring high judgment, deep conviction, and the grit to turn complex, cross-functional problems into durable solutions. Key job responsibilities
• Own the removals SX roadmap. Define product and program strategy to overhaul the end-to-end removal experience, from order creation through FC processing, carrier handoff, and delivery. Prioritize across three core seller frictions (damages, speed, and consolidation/traceability), balancing seller trust against cost-to-serve and FC capacity guardrails.
• Bring EU voice to the S-Team working group. Serve as a key member of the cross-team working group with WW FBA and all partner teams to finalize the S-Team Removals overhaul goal and feeder goals. Own and deliver on the EU feeder goals, reporting progress through the working group's mechanisms.
• Eliminate defects, damages, and cancellations. Build mechanisms to identify and resolve recurring defects at the root cause. Own the strategy to reduce inaccurate removals from system gaps. Deliver Seller-facing tools for damage reporting, claims resolution, and proactive communication.
• Fix removals speed and traceability. Drive removal lead time reduction by partnering with FC Operations and enable end-to-end removal tracking so sellers have full visibility from order creation to delivery.
• Scale automated removals. Drive auto-removal adoption by defining the engagement tiers (default, agentic, guided self-service) and the guardrails that give sellers control while enabling automation.
• Be the metric and mechanism owner. Define, instrument, and reporting on Removals SX metrics. Decompose into actionable drivers and size each opportunity. Build the business case, write the narratives (PRFAQ, OP1/OP2 inputs, MBR/QBR updates), and manage the review cadence with senior leadership. About the team Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small
- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. Sellers can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers. Basic

Qualifications:
- Bachelor's degree
- Experience as a product manager or owner
- Experience in problem solving and data analytics
- Experience in leading large, cross functional projects
- Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents Preferred

Qualifications:
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Master's degree or above in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or experience applying quantitative analysis to solve business problems and making data-driven business decisions
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.