ServiceNow Consultant – ITSM

We are currently looking for a ServiceNow Consultant – ITSM & CMDB to strengthen the Cronos Europa team. As a member of the IT Operations team, you will contribute to the design, configuration, testing and continuous improvement of ServiceNow solutions supporting day-to-day IT service delivery. You will work closely with IT Operations and ServiceNow stakeholders to improve ITSM workflows, automation, CMDB reporting and operational processes. Responsabilities:
• Gather operational requirements and design, configure or develop ServiceNow workflows and automations.
• Translate operational needs into clear user stories, requirements and technical specifications.
• Prepare configuration documentation, test cases and functional validation.
• Support testing, release preparation and post-deployment verification of ServiceNow enhancements.
• Troubleshoot existing workflows and contribute to the resolution of defects and technical issues.
• Identify repetitive tasks, process gaps and opportunities for automation and continuous improvement.
• Improve ticket routing, assignment, escalation, notifications and approval processes.
• Support the optimisation of Incident, Problem, Change and Request Management workflows.
• Design and maintain operational reports, dashboards and KPIs related to ITSM and CMDB activities.
• Assess CMDB data quality, including CI completeness, consistency, accuracy and relationships.
• Contribute to ITOM Discovery-related activities, including functional validation, documentation, knowledge transfer and transition to operations. Technical

skills:
• Proven hands-on experience with ServiceNow ITSM administration, configuration and/or development.
• Experience with Flow Designer, Business Rules and JavaScript, or equivalent ServiceNow platform capabilities.
• Good knowledge of ITIL-aligned Incident, Problem, Change and Request Management processes.
• Working knowledge of ServiceNow CMDB, including CI classes, attributes, relationships and reporting.
• Experience with development lifecycle activities, testing, pre-production validation and controlled release processes.
• Experience creating dashboards, operational KPIs and data-quality reports.
• Good understanding of enterprise infrastructure operations and IT service delivery.
• Ability to translate operational requirements into implementable technical specifications.
• Knowledge of ServiceNow ITOM Discovery, MID Servers, Discovery patterns, IRE and CSDM is an asset.
• ServiceNow certifications such as CSA, CIS-ITSM or CIS-Discovery are considered an advantage. Profile:
• Approximately 3–5 years of relevant ServiceNow experience, or equivalent demonstrated expertise.
• Experience supporting IT Operations, infrastructure services or a managed-services / RUN environment.
• Strong analytical, troubleshooting, organisational and documentation skills.
• Ability to work autonomously and take ownership of assigned activities.
• Good communication and interpersonal skills, with the ability to collaborate with both technical and operational stakeholders.
• Proactive and continuous-improvement mindset.
• Professional proficiency in English is required; French is an advantage. Why Cronos Group? We’ll propose you:
• An attractive salary package.
• A good work-life balance environment.
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs.
• A good job in a friendly place. If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos