Head of ICT, EU

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts:
• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members across UK and India
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: Tide is hiring an ICT Manager for Tide Platform S.
A. (TPSA), our EU entity. The role is based in Luxembourg and employed by TPSA, reporting locally to Authorised Management and functionally to Tide's Chief Data and Technology Officer. It is the senior technology role in the entity, sits in the first line of defence, and exists because ICT decisions for TPSA are taken in Luxembourg, by the entity. Tide's group engineering function builds and runs the platform. Your job is to set what TPSA requires of it, verify that it is delivered, approve the changes that affect the entity, and require remediation when our standards are not met. That covers the entity's ICT risk management framework, digital operational resilience strategy, DORA obligations, cloud estate and first line security requirements. Much of the role is outsourcing. TPSA's technology and business support reach it through an intra-group arrangement with Tide Platform Ltd, our FCA-regulated UK subsidiary, and a third-party estate of thirty arrangements supporting critical or important functions, spanning Luxembourg and our branches and subsidiaries in Germany, France, Bulgaria and Romania. Independent second line oversight sits with our Business Information Security Officer and Operational Risk Manager, and assurance with Internal Audit.

ABOUT THE ROLE
As ICT Manager, EU you will:
• Own the entity's ICT Strategy, the ICT project roadmap and digital operational resilience strategy, and keep both current
• Act as Service Owner for the intra-group arrangement with Tide Platform Ltd, setting service levels and evidence rights, monitoring performance and assessing material change
• Direct the outsourcing lifecycle for the entity, from due diligence and contractual protections to registers, monitoring, exit strategy and CSSF notification. We intend for you to take on the Outsourcing Officer mandate, subject to appointment by Authorised Management
• Own the entity's position on criticality and concentration risk across the third-party estate, including cloud, and the exit strategies behind it
• Be accountable for TPSA meeting its DORA obligations in practice: asset and critical function classification, incident management, resilience testing and exit planning
• Set the entity's first line ICT security requirements, verify they are met, and govern how TPSA uses AI
• Report ICT and third-party risk to Authorised Management and the Board Risk and Compliance Committee, and lead our ICT dialogue with the CSSF, including audits and regulatory examinations
• This is the role that makes our EU business real. You will shape how fast we open new European markets, and how much of Tide's platform capability we bring with us. WHAT WE ARE LOOKING FOR: The ideal candidate will have:
• Extensive experience running or governing ICT in a regulated financial institution, including DORA delivery
• Deep third-party and outsourcing risk experience across the full lifecycle, from due diligence and contracting to monitoring and exit
• Intra-group delegation models, sub-outsourcing, data location and concentration risk
• Direct experience with the CSSF, and a clear understanding of Luxembourg expectations on local substance
• Fluent in modern cloud and engineering practice, including CI/CD, Infrastructure as Code and cloud-native architecture, with the depth to form your own view of a cloud configuration
• ISO 27001 ISMS implementation, and frameworks such as NIST CSF and PCI DSS
• The ability to write for a regulator, and the presence to hold your position with a group function that does not report to you
• CISSP, CISM or CISA preferred. Fluent English, with French, German or Luxembourgish useful WHAT YOU’LL GET IN RETURN: Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• Home Office Setup – Contribution towards setting up your home office TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.