Solution Designer
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Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Solution Designer (Telecom BSS/OSS) to join its managed services project in Luxembourg.
Position/Title: | Solution Designer (Telecom BSS/OSS) |
Employment: | Full time |
Contract Type: | Permanent |
Start Date: | ASAP |
Location: | Luxembourg city, Luxembourg |
Salary Framework: | 100K - 130k EUR/annum |
Contact: | Bojan: +49 89 23 88 98 671 |
Experienced Telecom Solution designer responsible for translating business requirements into BSS solution designs across CRM, BSS, OSS, ZSMART, Digital Channels, and Enterprise Systems.
Responsibilities:
Analyze business requirements and perform impact assessments.
Convert requirements into scalable solution and high-level designs.
Design end-to-end telecom customer journeys including Lead-to-Cash, Order-to-Activate, and Trouble-to-Resolve.
Define integrations between CRM, BSS, OSS, ZSMART, and third-party applications.
Collaborate with business, architecture, delivery, and vendor teams.
Ensure solutions align with enterprise architecture and telecom best practices.
Perform estimate for design and delivery in collaboration with product team
Requirements/Qualifications
Telecom Domain
Telecom BSS / OSS
CRM & Customer Management
Product Catalog
Order Management & Fulfilment
Billing & Charging
Service Provisioning
Customer Care
Inventory & Service Assurance
ZSMART
Customer Management
Product Catalog
Order Management
Billing
Workflow & Service Fulfilment
CRM
Customer Lifecycle Management
Lead & Opportunity Management
Customer 360
Case & Complaint Management
Sales & Service Processes
Experience
10+ years in Telecom IT.
5+ years as a Solution Designer .
Strong experience in CRM, BSS, Telecom Transformation, and E2E Customer Journeys.
Experience with ZSMART or similar Telecom BSS platforms.
Preferred Skills
TOGAF
TM Forum Frameworks
ITIL
Ideal Candidate: A Telecom Solution Architect with strong knowledge of CRM, ZSMART, BSS, customer journeys, integration architecture, and the ability to transform business requirements into component HLD and telecom solutions
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