Customer Service Representative
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Job description
Key accountabilities include:
Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.
Raise orders and for machines projects / process invoices for staged payment deliveries.
Confirm price with customer prior to order.
Invoice Customers including consignment stock / rentals….
Follow instructions of your top management regarding prices evolutions and various other prices instructions.
Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items
Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )
Provide customers with requests for datasheets, account creation etc
Support external sales with customer reports / scorecards
Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc
Follow MR (material return process) for material (defective, wrong deliveries……)
Raise any credit notes for material returns / price discrepancies
Check lead times of products with supply chain
Deal with invoice queries / chase overdue debt
Set up new accounts / send customer credit application forms
When in place keep CRM updated
Job requirements
Position qualifications:
Ideally a bachelor's degree plus 2 years of specialization in sales,
Commercial Acumen.
Customer oriented
Resilience
Attentiveness
Empathy
Professional phone manner.
Autonomous, organized, motivated and team orientated.
ERP and CRM experience
Profit / Achievement orientated.
Systematically practicing the exchange and sharing of information,
Internet generation,
Good knowledge and competency with Windows environment,
Interest for technical equipment,
Ability to solve problems
Perfect Dutch speaker mandatory,
English mandatory,
Proficiency in French is a plus.
Offer : fixed-term contract 5 months
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