Customer Service Specialist

il y a 2 semaines

Luxembourg Zurich Insurance Temps plein

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

**Customer Service Specialist**
**(M/F/d)**

This role provides you with the opportunity to join ZEL’s Group Risk team. As a Customer Service Specialist, you will service our growing European portfolio. You will have extensive interactions with brokers, customers, and internal stakeholders.

**Main Responsibilities**
- Administer new and existing schemes within the agreed service standards (new business, on boarding);
- Process renewal quote requests within customer deadlines and service level agreements in collaboration with Pricing team;
- Following up the outstanding debts and confirming the incoming payments;
- Perform Anti Money Laundering (AML) checks/review in accordance with compliance and legal guidelines;
- Communicate any agreed options or solutions to customers and brokers in an efficient, timely and professional manner;
- Manage and maintain good working relationships with existing brokers/customers by ensuring customer/broker expectations are managed and met;
- Perform administrative tasks and reception duties

**Your skills and experience**
- Fluent in English & German are mandatory
- 1-3 years’ work experience within the insurance/ finance industry or in a similar position would be an asset
- Excellent communication skills, both written and verbal
- Computer literate, including knowledge of Microsoft Office packages (e.g. MS Word and MS Excel)
- Good organizational and time management skills with the ability to work accurately and to deadlines
- Constructive approach to dealing with internal and external customers

**We offer**
- Full-time position in our friendly and motivated team in Luxembourg
- International working environment
- Compensation packages to high standard market rates
- A high standard Group health insurance & Pension plan
- Flexible working policy to support your work life balance
- Career path and opportunities within Zurich Group
- Executive Managers whose doors are always open

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