Program Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
The Program Manager (Business Operations) is responsible for driving and delivering specific projects within the broader schedule of business change initiatives for PayPal Europe. The role requires knowledge and experience of working on complex regulatory initiatives, effective communication with stakeholders, and the ability to ensure timely and compliant project delivery.

You will assist in operationalizing large-scale regulatory and compliance projects, supporting the Senior Program Manager in meeting key business and regulatory objectives.

You will focus on managing projects that ensure the Bank’s compliance with applicable regulatory frameworks as prescribed by the Commission de Surveillance du Secteur Financier (CSSF), Banque centrale du Luxembourg (BCL) and European Central Bank (ECB). You will work closely with PPEU, Global colleagues and leadership to ensure delivery of complex change initiatives.

**Deliverables and key activities**:
**Delivery of large-scale Regulatory Readiness Project**
- Support the implementation and execution of the dedicated project established to ensure compliance readiness with elevated evolving regulatory standards.
- Continuously monitor and analyze changes or updates in applicable regulatory policies, guidelines and frameworks, proactively adjusting bank processes and controls to achieve timely and comprehensive compliance.
- Coordinate the preparation, validation, and submission of all core project deliverables, ensuring accuracy, completeness, and adherence to all deadlines.
- Support the Senior Program Manager in liaising with key internal and external stakeholders, facilitating effective communication, addressing queries, and supporting the creation of thorough documentation and responsive follow-up.

**Program Management**
- Drive the delivery of strategic program plans for assigned PPEU major projects and initiatives, driving project execution within agreed timelines across the organization.
- Coordinate multiple workstreams that span across diverse departments and functions, promoting collaboration and alignment to meet program goals and regulatory expectations.
- Manage program budgets and monitor expenditures to ensure programs are delivered within approved financial parameters.
- Track progress against established program milestones and deliverables, identifying any deviations promptly and implementing corrective actions to maintain project schedules.
- Attend and provide regular updates at relevant committees and forums including PPEU's Operations, Compliance and Risk Committee (OCRC).
- Proactively identify risks and issues that could impact program success, developing risk mitigation strategies and contingency plans to minimize potential disruptions.

**Stakeh