Service Account Manager

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
Are you ready to take your career to the next level? We're looking for a dynamic and results-driven Service Account Manager to join our passionate team at Proximus Luxembourg SA. As a key player in our organization, you'll be at the forefront of customer satisfaction, driving strategic initiatives, and unlocking new business opportunities.
Role Overview: As a Service Account Manager, you'll be the driving force behind the supervision and coordination of key customer accounts. Your responsibilities include ensuring the productivity and profitability of assigned customers, aligning projects with client strategies, and identifying and managing strategic risks. Reporting to the Head of Service Account Management, you'll play a pivotal role in fostering strong client relationships, implementing effective governance, and delivering outstanding results.

Key Responsibilities:
Understand and address client issues to define a long-term strategy
Identify stakeholders, establish governance, and align projects with the client's strategy
Manage strategic risks and dependencies between different client projects and teams
Define key performance indicators and report on project and operational performance
Drive improvement actions and facilitate internal project review
Consolidate project information in a roadmap and participate in steering committee meetings
Monitor project budgets, customer governance, and ensure customer satisfaction

**Profile**:
Extensive experience in managing a portfolio or program management office, including large-scale IT programs
Strong background in delivering managed IT services to critical business organizations
Proven experience in driving change and innovation within organizations
Technical competencies/understanding (server/storage/network/Cloud)
Solutions-oriented with an excellent commercial mindset
Interpersonal and communication skills
Fluency in French and English, fluency in Dutch is an asset.

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.