Transfer Agency

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Transfer Agency - Transaction Processing Supervisor

Brown Brothers Harriman is currently recruiting Transfer Agency - Transaction Processing Supervisor to join our Luxembourg team. In this role you will be responsible for overseeing Transaction processing and cash activity from outsourced location with the objective to achieve high accuracy and client satisfaction. Specific responsibilities include the ability to perform Transfer Agency Transaction Processing functions in a controlled and efficient manner while maintaining high client satisfaction. Achieving this will require good communication skills, initiative, knowledge of Transfer Agency and attention to detail.

Some of your key responsibilities include:
1. Process Transactions / Enquiries
- Oversee the day-to-day activities of the department
- Ensure strong oversight of Transaction Processing Teams globally.
- Continually collaborate with Transaction Processing colleagues globally to ensure most efficient and aligned processes are followed.
- Ensure all enquiries are addressed in a timely and accurate manner
- Review and discuss with the Team Leader and Manager any issues that require escalation
- Handle special processing situations that require strong oversight or manual intervention
- Establish a rota, in conjunction with the various cut off times and skill set of the team, to cover all daily, weekly, ad hoc tasks
- Ensure that policies and procedures are adhered to on a daily basis and have this evidenced
- Review and reorganize together with the Transaction Processing Manager and peers functional tasks that achieve maximum efficiency and reduce operational risk
- Efficient management of daily controls to ensure that at all times accuracy standards and deadlines are met.
- Keep Errors and Omissions at a strict minimum at all times
- Oversee the accurate preparation of any sample files required for internal or external audits or any mailings required for internal or external vendors

2. Client Service
- Establish, together with the Manager service standards and procedures for the department
- Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
- Establish effective internal (BBH) and external (clients) network
- Actively participate and work with the IRMS/CSMs, other key stakeholders in the launch of any incremental business such as new funds or share classes
- Work with Senior Management and Risk to manage controls efficiently to alleviate any potential risk areas

Qualifications:

- Experience in planning, initiating and following through to meet objectives
- Ability to coordinate across departments/functions when needed to handle specific client requests
- Ability to identify, recommend and implement improvements to existing processes
- Attention to detail and proven ability to handle complexity
- Ability to work effectively under pressure and demonstrate initiative
- Proven ability to communicate effectively both verbally and in writing
- Proven ability to adapt to change and problem solving
- Good knowledge of MFGI would be an advantage

What We Offer:

- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others

Full time

Luxembourg