Manager, Platform and Operations Engineering

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Key Responsibilities**:

- We are obsessed with our clients
- Maintain a strong focus on client satisfaction by actively participating in service delivery, client communications, and continuous improvement initiatives.
- Drive operational excellence through optimized planning and accurate resource assignment, in close collaboration with Project Managers (PMs) and Service Delivery Managers (SDMs).
- Support strategic initiatives in collaboration with GTM, NTT France and the entire NTT Services organization, to enhance responsiveness, innovation and service quality for our clients.
- Contribute to business development efforts, including pipeline reviews and direct involvement in presales engagements.
- Together we can do great things and go far
- Build strong relationships with your team members, promoting a culture of openness, trust, and confident leadership.
- Lead performance management cycles, including annual goal setting, progress reviews, and career development planning.
- Design and implement learning and development plans, including support for Performance Improvement Plans (PIPs) when needed.
- Engage with FRALUX technical communities and Practice Leads, contributing to knowledge sharing and technical alignment.
- We start and finish things
- Manage core administrative processes including absence tracking, training requests, overtime validation, and expense approvals to ensure compliance and efficiency.
- Champion data quality and enforce best practices and methodologies, promoting consistency, accuracy, and reliability across all team activities.
- Monitor and optimize time allocation and team capacity, ensuring balanced workloads and service continuity.
- We develop the bests
- Drive AI adoption within the team, positioning it both as a core technical skillset and a catalyst for service modernization and innovation.
- Lead talent acquisition and retention efforts, identifying staffing needs, opening requisitions, conducting interviews, and ensuring alignment with team and business goals.
- Coordinate onboarding and empowerment of new team members, fostering smooth integration, continuous development, and long-term engagement.

**Knowledge and Attributes**:

- Strong organizational and leadership skills with a proactive mindset.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and stakeholders across departments.
- Analytical thinking and attention to detail, especially in planning and performance tracking.
- Comfortable working in a dynamic, fast-paced IT services environment.
- Collaborative and supportive team player with a coaching attitude.

**Academic Qualifications and Certifications**:

- Bachelor’s degree in Information Technology.
- ITIL Foundation certification or equivalent (preferred).
- Project Management or People Management certifications are a plus.

**Required experience**:

- Minimum 10 years of experience in IT services or technical operations, with a broad technology knowledge.
- Experience in team leadership or people management.
- Familiarity with tools such as Workday, K2, Rydoo, and timesheet systems.
- Experience in interviews, mentoring, and leading projects or initiatives.
- Exposure to financial planning, forecasting, and business operations in a service delivery context.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer**

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