Workspace Experience

JLL supports the Whole You, personally and professionally.
Key responsibilities
Service Excellence
Develop a strong relationship with the on-site stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
Deliver an un-compromised colleague experience through curated events
Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues
Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience
Provide a top-quality end-to-end VIP visitors experience - creating “wow” moments when the opportunity arises
Ensure that all visitors experience service excellence consistently, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey
Maintain a strong awareness of business activity communicating all updates with team members
Host the main reception area energising the space and creating lasting impressions
Managing the reception inbox, responding to queries, and booking rooms on request
Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
Act as gatekeeper of the signage and communication displays and materials
Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
Carry out daily checks on all areas of the building, ensuring everything is in good working order
Proactively logging work orders and seeing them through to completion
Issue keys to contractors as required
Escort contractors as needed throughout the building
Ensure Security and Health & Safety procedures are always adhered to
Continually develop expertise of business operation and client knowledge to exceed in service delivery
Using empowerment for problem resolution whilst enhancing visitor and client experience
Ensure a commitment to service excellence recognised with service STARs
To work flexibly across reception and the client floors, or wherever assigned by your Team Leader/Manager, based on business needs.
Guest Services Operation and Communication
Adaptable to work with a hybrid approach throughout the guest experience operation including some overtime for holiday cover and some occasional travel to Sungard to provide support
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Maintain a strong awareness of business activity communicating all updates with team members
Communicate to the Guest Services Team Leader/Manager any new / ongoing / potential issues and complaints so that they are addressed accordingly
Support the training of new team members
Personal Presentation and Responsibilities
Maintain a professional, polite, and considerate manner at all times
Adhere to uniform and presentation standards as per the personal appearance guidelines
Mailroom duties
Process and handle all incoming and outgoing mail, ensuring proper routing, and labelling.
Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages.
Handle all special request mail responsibilities, such as UPS, Federal Express, and courier service. Research and follow-up with customers regarding tracking mail and/or packages.
Assist with the upload, download and querying of relevant business documents
Provide solutions to problems associated with special requirements such as bulk mail and other special types of mailings. Provide outstanding customer service.
Verify and reconcile computer-produced reports and records.
Perform mailroom inspections and inventory supplies.
Have relevant experience in a similar role
Meticulous attention to detail.
Good level of English and French - mandatory
Strong administration, organizational, documentation and analytical skills.
Soft & Hard services supervision experience
Previous experience of managing contractors preferable
I.T Skills - MS Word, Excel, PowerPoint etc.
Excellent Problem-solving skills.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why