Head of Terminal Operations

Description
**Head Of Terminal Operations**

**Your next professional destination: lux-Airport - Findel - Luxembourg**

Do you know the airport as a passenger?

How about working there?

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are:

- Providing a safe, high-performance infrastructure for the air transport of passengers and goods
- Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

**_
Why joining us?_**

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solution-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

To continue to meet our commitments and to develop other projects, we are currently recruiting a:
**Head of Terminal Operations.**

The objective of the position is to join our “Terminal Operations” team, to participate in the maintenance and development of the Terminal operations. You will also be in charge of managing the Info Desk, Kiss & Fly and Terminal supervisors’ teams.

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**Your responsibilities**

**Your daily tasks**:

- Recruiting, organizing, planning, training and developing the team.
- Being in charge of the development of the department's activities.
- Initiating new department-wide projects and participating in major cross-functional projects.
- Working closely and effectively with other managers to ensure strategic and operational alignment across the company.
- Supervising, organizing and developing operations within the lux-Airport terminal.
- Proposing and implementing actions to optimize tasks and infrastructure within the terminal in order to ensure operational efficiency and the required level of customer satisfaction.
- Cooperating with various external actors (airline, handler, ANSP, etc.) at both operational and tactical levels to ensure the daily operations within the terminal.

**Your other missions**:

- Establishing and managing the department's budget.
- Participating in airport audits and, following the conclusions, proposing the necessary corrective actions in relation to the operations within the terminal and ensure their implementation.
- Monitoring all ongoing projects and work in the terminal and ensuring operational continuity.
- Initiating and specifying requirements for changes, work, problems, etc., within the terminal.
- Ensuring that all procedures, instructions and manuals are up to date, followed and trained. If missing or sub-optimal, develop and improve them in cooperation with the Experts team (e.g. evacuation, emergency, business continuity).
- Using forecasting data to improve operational planning.
- Ensuring that all emergency and evacuation plans are known and implemented by the whole team.
- Participating in the integration of new employees.

**The required profile**

**Studies / training**:
Postgraduate degree (Master) or equivalent experience

**Experience**:
10 years of relevant experience in the airport or aviation industry related to passenger services

**Skills and knowledge required**:
IT Tools:
Mandatory:

- Microsoft Office Suite.

**Languages**:

- French: fluent spoken and written.
- English: fluent spoken and written.

**Specific knowledge linked to the job**:

- Knowledge of project management.
- Knowledge of all aspects of terminal operations, relevant international and national ICAO standards and recommendations, their interpretation and industry best practice.

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**Our offer**
- A full-time contract, with an attractive salary, based on your profile and experience, including fringe benefits.
- A chance to work for an internationally known and fast-growing Luxembourgish company;
- A professional opportunity in the field of aviation, a high-tech sector.
- A pleasant, dynamic and motivating work environment, allowing you to flourish in your career.

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Languages English French Education Master Experience 10+ years