Specialist, Client Operations Representative

Specialist, Client Operations Representative

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Client Operations Representative to join our team. This role is located in Luxembourg.

In this role, you’ll make an impact in the following ways:

- Support client relationship management - ensure that internal and external clients are delivered an accurate, timely and quality service during all aspects of the processes for which BNY is appointed as Agent.
- Operational support to the Milan client service team by processing payments on behalf of clients issuing debt in the Italian debt market. The work includes the distribution of interest and redemption due to investors, the payment of fees to third party service providers and tax credits due to the Italian government
- Onboarding of new deals.
- Creation and maintenance of noteholder registers.
- Assist the team in daily tasks.
- Provides technical support for escalated issues and responds to client questions about product features.
- Investigates and resolves moderately complex operational or client-related issues, escalating unresolved matters following established procedures.
- Assists in communicating status updates on problem resolution and outstanding issues to relevant teams.
- Contributes ideas to enhance team efficiency and supports process improvements.
- Provides mentorship and guidance to less experienced colleagues.
- Ensures the quality and timely completion of own work.

To be successful in this role, we’re seeking the following:

- 1-2 year(s) experience in banking industry
- Knowledge of Corporate Trust roles is an advantage
- Fluent English & French written and oral and Basics in Italian is an advantage
- Strong organizational skills with the ability to plan proactively, anticipate future needs, and maintain excellent attention to detail under pressure.
- Demonstrates a positive, professional work attitude and consistently upholds integrity and personal accountability.
- Treats all colleagues, both internal and external, with respect and actively fosters a collaborative team environment.
- Exhibits a proactive, client-focused mindset with flexibility and a practical, hands-on approach, excelling in delivering outstanding client service.
- Results-driven, self-motivated, and well-organized, ensuring high-quality support in handling complex transactions and processes daily.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.