Sales Operations Support

Sales Operations Specialist - Luxembourg

As a Sales Operations Specialist with Convera, based in our Luxembourg office, you will be responsible for providing support to the European Sales team with collecting/documenting new client and prospect information from various business units and providing customer support to his/her internal clients.
Sales Operations will ensure all customer activity is documented and followed-up on in accordance with SLAs (Service Level Agreements)

**Responsibilities**:

- Ensure the documentation to support a new client account is complete and meets the different European policies and compliance requirements
- Liaise with the respective Sales and Compliance leaders during the client on-boarding phase to offer the best customer experience possible, while meeting the SLAs
- Work collaboratively, as a global European function, with all Sales and Compliance functions in the different countries where Convera is established in Europe
- Support the Lead Generation team by having qualification conversation with incoming digital leads, coming from Convera’s digital marketing activity to promote its B2B payment and hedging services
- Support the local sales team by attending networking events and maintaining data integrity in our database
- Support requests from internal users and maintain administrative documentation
- Must be fluent in English (oral and written), as all internal communication is in English. French, German and other European languages are a real plus, given the global scope of the role
- Experience working in a Client Support function and team
- Experience of working within a high-volume service delivery environment
- Experience of working with Financial Services or understanding of the payments industry and foreign exchanges services is a plus
- Ability to work remotely with international and diverse organizations, building internal networks
- High degree of accuracy and attention to detail is a must
- Professional telephone manner with an ability to develop rapport with customers
- Ability to work under pressure and to meet deadlines with high sense of urgency, when needed
- Strong team player
- Excellent written and verbal communication skills
- Strong interpersonal skills
- High School Diploma or equivalent level of qualification

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Competitive salary
- Opportunity to earn a bonus (dependent on performance)
- Great career growth and development opportunities in a global organization
- Hybrid office / home working
- Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.