Product Owner

ING Luxembourg is looking for:
**Product Owner - Digital area (M/F)**

to strengthen its **Omnichannel & Customer Interactions Tribe **consisting of approx. 50 team members. This Tribe provides and develops tools for our customers and customer-facing employees, manages the centrally-driven communication while leveraging on ING global solutions.

to **lead a new Squad** focusing on digitalization of journeys (self-finance), including new onboarding solutions.

**Job description**

As a Product Owner (PO) Digital within the Tribe, you will:

- Work first and foremost as a team member (Customer Journey Expert), typically 80% of your time;
- Own delivery of the Tribe’s purpose, together with the other POs and the Tribe lead (define the priorities, manage the backlog and relevant stakeholders, and ultimately deliver value for the customer);
- Jointly be responsible from end-to-end for the digital products and services of the Tribe, from vision to delivery;
- Deliver input to the Tribe Lead (TL) on status and plans, along with impediments, improvements and dependencies;
- Update the TL and others POs on new developments that can have an impact on the portfolio;
- Be part of the Tribe leadership team;
- Manage stakeholders, prioritize the backlog, and be clear about the product vision to guide your Squad, keep focus and solve impediments;
- Ensure that Squad improvements & development ideas are aligned with the product vision and how to get there;
- Be accountable to get the feedback from your stakeholders & have the same role as every Squad member: improve the Squad’s way of working & team performance.
- In addition, belong to a Chapter based on your job function in which you continually develop your craftsmanship and way of working;
- Ensure that Business and Tech understand and complement each other’s expertise;
- Ensure the purpose of your Squad is aligned with the Tribe’s purpose and your main stakeholders;
- Help your Squad to deliver value incrementally and iteratively.

**Your profile**
- Competencies / Behavior:_
- Have strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting;
- Have deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks;
- Think in strategic priorities terms - based on professional expertise, be able to develop a long-term vision;
- Capable of acting as a connector between squads and a very diverse set of stakeholders (typically risk teams);
- Customer-centric and solution-orientation;
- Capable of presenting solutions, roadmaps and milestones to management with the ability to simplify complexity and improve products and processes;
- Support the agile organization & perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
- Experience:_
- Master degree preferably in Economics / Finance;
- Minimal 5 years of relevant experience (ideally in banking environments) as a Product Owner/ Project Manager / Product Manager;
- Additional experience/know-how that are clearly a “plus”:

- Know-how in KYC (Know Your Customers)
- Banking experience
- Management of external partnerships
- At ease with technology
- Good track record in change execution and goals achievement of complex projects.
- Languages:_
- Fluency in English and in French (verbal and written)

**Your working environment**

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.