Customer Service Center Administrator
il y a 1 semaine
100.000 Produkte und Werkzeuge aus den starken Metallen Wolfram und Molybdän: das ist seit über 100 Jahren unsere Mission und unsere Leidenschaft, die 11.000 Mitarbeiter:innen aller Welt teilen.
Wir von der Plansee Group haben noch viel vor - und werden mit Ihnen noch besser Werden Sie Teil unseres Teams
The Customer Service Center Administrator plays a key role in ensuring smooth and efficient service operation towards our clients.
Your tasks:
- Enter orders into the ERP system according to customer specifications (such as certificates, inspection plans, packaging and labelling, etc.), as well as Incoterms and payment conditions, while ensuring customer records are kept up to date- Confirm pricing and delivery dates with the teams responsible for product management, sales, and supply chain- Regularly follow up on contract calls and validity dates, and keep the clients informed about the status of their orders (lead times, delivery dates )- Ensure that documents and shipments are sent in accordance with customer requirements- Follow up on unpaid invoices in collaboration with the CSC Manager and the sales department
Your profile:
- You hold a Bachelor's degree in Sales Administration, Economics, or Business (e.g., a 2-year degree such as BTS)- First experience in customer service in a similar role is a plus- Experience with SAP or any other ERP system would be considered as a strong asset- You are fluent in English and German, conversational level French is a plus- You are autonomous, well-organized, and a team player with a customer-centric mindset
Strong advantages:
- Attractive work conditions (insurance, company restaurant, flexible working time, free parking )- Responsible work, a dynamic team and an excellent working atmosphere- A thrilling job in an internationally active company- Intensive initial training and ongoing development fostering internal mobility
CERATIZIT Luxembourg S.a.r.l
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