Team Lead

CERATIZIT is a high-tech engineering group specialized in tooling and hard material technologies. The privately owned company headquartered in Mamer, Luxembourg, employs over 7,000 people worldwide at 34 production sites and over 70 sales offices.- We are looking for ambitious, passionate and forward-thinking professionals who can integrate our teams and contribute to our success. In return, we offer our employees the opportunity to develop their careers and ideas within a dynamic international group.Join the CERATIZIT team and get started today as:
**TEAM LEAD - CENTRAL SALES ADMINISTRATION (W/M/X)**:
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- CERATIZIT HARD MATERIAL SOLUTIONS - MAMER, LUXEMBOURG***

**TASKS & RESPONSIBILITIES**:

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- We are looking for a result-driven Team lead to be responsible for monitoring and supervising the daily workloads of the central sales administrators ‘regional team to achieve the organization’s objectives and increase sales in line with process and procedures.
- The Team Lead strives to provide the utmost of customer care and identifies any possible improvements related to both system, process and customer service.
- The Team Lead of the region reports to the CSA Manager of the Division.
- Yours tasks:
- Manage the day-to-day activities of the team of sales administrators and his/her customer’s portfolio
- Follow up on Key Performance Indicators
- Maximize Order Income and Sales Turnover
- Execute our Service Level Offering in line with rules & delegation of authority
- Approve system customer creation requests, checks if sales org/ production plant is appropriately defined
- Motivate the team to achieve organizational goals
- Organize and delegate tasks to team members
- Empower team members with skills to improve their confidence, product knowledge, and communication skills
- Contribute to the growth of the company through a successful team
- Identify system and workflow improvements to enhance the team's efficiency
- Create a pleasant working environment that inspires the team
- Strongly collaborate with fellow team leads and CSA Manager of the division
- Escalate service bottlenecks to level of CSA Manager of the division
- Closely collaborate with Ceratizit’s Stakeholders (Sales, Supply Chain team Engineering )
- Occasional customer visit in framework of order fulfilment process
- Validate SAP Testing (PSQ) prior to PSP introduction

**PROFILE & REQUIREMENTS**:

- Fluency in German, English and French,
- min. 5 years of demonstrating excellent customer service in a similar role, preferably in a multinational environment
- Good knowledge of SAP module SD/MM
- Enjoy leading a team with ambition to managerial type of role
- Excellent verbal and written skillset
- Thrive in a fast-phased changing environment
- Demonstrates high level of service, flexibility, and customer orientation
- Strong team-player, enjoy performing in a matrix organization through cross-functional collaboration

**WHAT WE OFFER**:

- Responsible work, a dynamic team and an excellent working atmosphere
- A secure job in an internationally active company
- Intensive initial training and ongoing development fostering internal mobility
- Company restaurant with fresh and varies meals
- Flexible working hours
- Company complementary health insurance
- Free shuttlebus from the closest train-station
- Company buses from some Belgian and French borders
- Do you really want to make a difference? Then we would like to meet you- Laura OTT - HR Recruiter
- 101, route de Holzem LU-8232 Mamer