Internship - Customer Service (Branch Network)

il y a 2 semaines

Luxembourg ING Bank Temps plein

**REQ-10098372**:

- **26/08/2025**:

- **Trainee**:

- **Luemburg, Luemburg**ING Bank**

**To support the teams in our branch network, we are looking for an intern to assist with customer service. This internship is for a duration of 6 months, starting in September 2025. Please note that only applicants who can provide an internship agreement from their school will be considered.**

**Your Mission**:
As a branch intern, you will gain hands-on eperience interacting with ING Luembourg clients in our branches. Your main responsibilities will include:

- Welcoming clients in the branches
- Handling returned mail (customer responses, mail returned by the post office, etc.) Ensuring the proper e
- ecution of all administrative and/or operational tasks necessary for the smooth running of the service
- Providing day-to-day banking support to the team

**Your Profile**:
**Knowledge and Eperience**:

- Bachelor’s degree (minimum Bac+3) with a focus in economics or finance. First e
- perience in the financial sector will be considered an asset

**Skills**:

- Strong interpersonal and commercial skills
- Genuine interest in the world of financial institutions and businesses
- Autonomy and proactivity
- Attention to detail Proficiency in IT and office tools, particularly Word, E
- cel, Outlook, and Internet

**Languages**:

- Fluency in spoken and written French and English is essential Knowledge of any other community language (Lu
- embourgish, Dutch, German, etc.) will be considered an asset

**Your Work Environment**:
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our individual and professional clients a wide range of solutions through the channel of their choice.
- ING is a global bank with a strong European base. 53,000 employees serve approimately 38.4 million customers, businesses, and financial institutions in over 40 countries. Operating in the Grand Duchy of Luembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans, and mortgages for retail and private banking clients, whom we serve primarily online and through our branch network. For our wholesale banking clients, we provide lending, sustainable finance, payment and cash management services, and fund services.
- Your place of work

**Eplore the area**

Questions? Just ask
Francine Bouillon
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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