Technical Support Specialist
il y a 3 jours
**Key responsibilities**:
- Provide technical expertise and support to the customer service team, assisting with troubleshooting and resolving complex customer issues.
- Handle hardware installation, configuration, and management, including payment terminals, printers, scanners, and other peripherals.
- Troubleshoot and resolve issues related to operating systems such as Windows, Android, and Apple iOS/macOS.
- Assist with internet/network connections, including basic firewall troubleshooting, network configuration, and connectivity issues.
- Act as a point of escalation for advanced technical cases from support to QA team through Jira tickets and work collaboratively with internal teams to resolve them effectively.
- Interact with customers directly to resolve technical issues promptly, ensuring a positive customer experience.
- Develop and maintain technical documentation, FAQs, and guides to empower the support team.
- Proactively identify recurring technical challenges and suggest process improvements to enhance efficiency and customer satisfaction.
**Requirements**:
- Fluency in English, and French or German (written and spoken). Proficiency in additional languages is a plus.
- Familiarity with domain management, including DNS, is highly desirable.
- Experience managing and troubleshooting network connections, firewalls, and basic IT infrastructure.
- Excellent problem-solving skills and the ability to analyze and resolve complex technical issues independently.
- Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience in a customer-facing role, preferably in technical support, is a plus.
- Ability to work both autonomously and collaboratively in a fast-paced environment.
**What we offer**:
- The opportunity to make a meaningful impact on the company's success
- A permanent contract, providing stability and long-term growth potential
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment
- Regular company events to foster team bonding and create opportunities for networking and collaboration
- Enjoy perks such as free coffee and lunch vouchers
- Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere
- Expect plenty of fun and exciting moments as we work together towards our shared goals
Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.
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