Tech Support Specialist

il y a 3 jours

Hesperange, Luxembourg salonkee Temps plein

As a **Tech Support Specialist**, you will be part of the **HR & People team**, ensuring that employees have the technical equipment and support they need to work efficiently. This role is a **combination of IT support and HR operational support**, requiring both technical expertise and strong interpersonal skills.

We **work exclusively in an Apple environment** (MacBooks, iPhones, iPads), so familiarity with **macOS and iOS** is **essential**. You will be responsible for managing company equipment, assisting employees with their Apple devices, and maintaining an organized inventory through a **dedicated Mobile Device Management (MDM) system**.

**Your Responsibilities**

**Equipment & Inventory Management**
- Maintain a clear and up-to-date inventory of company equipment (laptops, peripherals, mobile devices, etc.).
- Receive new equipment, catalogue it properly, and ensure it is marked accordingly when returned.
- Wipe and refurbish materials for reuse, ensuring security and compliance with data protection policies.
- Set up and configure laptops for new and existing employees.
- Assist teams with laptop data transfers during onboarding, offboarding, or device replacements.
- Coordinate repairs and handle damaged equipment by liaising with MediaMarkt or other repair partners.

**Employee Support & IT Administration**
- Provide technical support to employees (mostly remote teams), assisting with:

- Troubleshooting hardware and software issues to ensure employees can work without disruption.
- Work closely with HR to coordinate IT access for new hires and leavers.
- Plan and forecast future supplier orders for IT equipment based on onboarding/offboarding projections.
- Develop a training framework to help employees self-resolve common tech issues.
- Handle complex hardware problems, escalating them appropriately when needed.

**HR & People Team Integration**
- Recognize that employees are your internal clients—balancing responsiveness with setting clear expectations.
- Maintain strict discretion and confidentiality, as you will have visibility into sensitive HR matters such as terminations, role changes, and internal discussions.
- Manage multiple demands and priorities, sometimes in high-pressure situations, requiring adaptability and strong problem-solving skills.

**What We’re Looking For**
- **Experience working in an Apple environment** (macOS, iOS) and managing Apple devices using **Jamf or similar MDM tools**.
- Previous experience in **IT support, helpdesk, or tech administration** is a plus.
- Ability to work **autonomously and proactively** in a fast-paced environment.
- Excellent communication skills, with the ability to support employees of all technical skill levels.
- A high level of **discretion and professionalism**, particularly when handling sensitive HR-related information.
- Comfortable balancing **technical troubleshooting with HR-related support**.

This is a great opportunity for someone who enjoys **blending technical expertise with people-focused work**, ensuring that employees have the Apple tools they need while keeping IT operations smooth and organized. If you’re excited about supporting a dynamic team, we’d love to hear from you

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