Market Leader

**About Lombard International Assurance**

Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International’s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

**_On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
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**About Utmost Group plc**

**About Utmost International**

Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals. _#utmostOn a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.

**Your role - Are you ready for a challenge?**

The Market Leader - French Market will lead an operational team responsible for first-line handling of new business, policy servicing, and partner/client-related queries for the French market. Your role is to ensure operational consistency, service quality, and regulatory compliance, while also contributing to cross-functional initiatives that drive efficiency and service excellence. You will maintain visibility with key distribution partners and act when needed to support or coordinate resolution of more complex requests.

Your responsibilities will be as follows:
Team Leadership
- Guide and coach the team in their daily activities across new business intake, policy servicing, and query handling,
- Foster a consistent and collaborative service approach across all team members,
- Coach and develop the team. Conduct appraisals, agree objectives and identify training needs,
- Promote ownership, learning, and accountability within the team,
- Ensure that team performance objectives are achieved and proactively contributing to departmental performance objectives,
- Support team members to achieve high performance levels.

Operational Management & Controls
- Ensuring that day to day workload is managed in a timely and efficient manner amongst the team members, continually assessing ways to improve,
- Ensure timely, compliant, and accurate execution of first-line operations,
- Monitor quality, data integrity, and AML checks in accordance with internal policies,
- Act as an escalation point for complex or sensitive queries.

Partner Engagement (Operational)
- Support operational alignment with key distribution partners,
- Represent the team in selected partner interactions, especially in case of escalations or process clarification needs,
- Contribute to department-wide efforts to enhance partner servicing standards.

Continuous Improvement & Projects
- Identify opportunities for process optimisation and service improvements,
- Contribute actively to departmental projects and initiatives; coordinate implementation steps where applicable,
- Share ideas to improve tools, communication flows, or team efficiency.

Reporting & Analysis
- Produce and analyse reports to track key performance indicators (KPIs) and service outcomes,
- Use insights to inform improvements and support decision-making at team and departmental level.

**Your profile - Have you got what it takes to become our Market Leader?**
- At least 7 years of experience in life insurance or financial services operations,
- A people manager with a proven track record of managing and/or coaching high performing teams,
- Strong track record in leading or coaching teams in a regulated environment,
- Sound understanding of first-line operational processes and AML controls,
- A mature person capable of working independently and able to demonstrate a high level of initiative and problem-solving capabilities,
- Team player with excellent interpersonal and communication skills,
- Entrepreneurial spirit that possesses the ability to achieve results through working in an agile, logical and systematic manner,
- Flexible and adaptable, enjoying challenging situations in a changing environment,
- Skilled in stakeholder communication, both internal and external,
- Analytical, pragmatic, and improvement-mindedFrench native level and excellent English is necessary and any other European language would be an advantage.**We offer you**

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geograp