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Client Onboarding Intermediate Analyst
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**Responsibilities**:
- Responsible for customer interaction, documentation issuance, review, and system setups. Demonstrates high level of diligence, motivation, and organizational skills.
- Focuses on timely and accurate delivery of all client onboarding functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the Client onboarding, including daily management of in-process, pended, and service-related activities, ensuring client onboarding requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high-quality service to customers and internal partners.
- Responsible for various types of project management in the Client onboarding services space and managing cross-functional relationships with all teams.
- Determines new work procedures, analyses complex and variable issues with significant departmental impact.
- Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt, and professional manner.
- Embarks on continuous on the job training for end-to-end product knowledge.
- Understands client requirements and implement them correctly.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
- Monitors customer satisfaction and service level and drive process changes.
- Provides innovative solutions to clients.
- Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- The role has a close working interaction with Compliance, Business Risk, KYC quality checker and Tax Teams among other partners to deliver a bespoke service.
**Qualifications**:
- 3-5 years of experience in Documentation review, Proven experience in KYC or AML Compliance or account opening, ideally gained from working in a similar role / industry is preferred.
- Ability to work under pressure within hard deadlines.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications. Exposure to Client interaction
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations.
- Proven experience in KYC or AML Compliance or account opening, ideally gained from working in a similar role / industry is preferred.
- Proficient knowledge of English (written and spoken). Additionally, must be proficient in one or more European languages - German, Italian, Spanish, French or Greek.
**Education**:
Bachelor’s/University degree or equivalent experience**Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
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